03-02-2020 12:20 PM
we are running cucm 10.6 & UCCE 10.5.
we are having instances where we are required to remove devices related to a user issue then add them back in and we have found that the roles assigned to pguser are getting removed as well - unknown to the administrator.
has anyone see this and what have you found to be the fix or mitigation?
tthanks,
paul.
03-02-2020 01:25 PM
Are you saying that when you remove/re-add a device from the pguser the pguser changes roles?
david
03-03-2020 12:07 AM - edited 03-03-2020 12:08 AM
Hi,
I hope this is known issue we faced similar issue for multiple times during Upgrade and Support platform.
I am not able to find exact bug ID , just refer the below link.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuz76525/?rfs=iqvred
Ram.S
03-03-2020 04:52 AM
04-20-2020 07:08 PM
Hi
Were you able to find out the cause of this happening? We also had occurrence of all roles/groups being removed while trying to dissociate/associate a DN from PG user
04-21-2020 04:41 AM
04-21-2020 07:54 AM
Thx Paul
Yes we also do the same; not sure what had happened. May be we will check with cisco if there is any bug.
04-21-2020 08:53 AM
So this may be a dumb question, but have you looked in the audit log files to see if this change is happening when you are doing the saving, or if it is happening at another time due to some other issue?
04-21-2020 09:35 AM
Perfectly valid question. Yes, we did look at the audit logs. Logs clearing the user id and rule removed. But that user was trying to save DN association with the user. Still trying to figure out all the sequence of events. T
his did have big impact and took us some time to figure this out too. So we will be following this up. Appreciate all the input.
04-21-2020 09:37 AM
04-21-2020 12:52 PM
We are running 10.5 CUCM and 11.5 UCCE.
And it happened again on a different PG. WE are opening TAC case also. I will post if we find anything.
07-03-2020 01:26 AM - edited 07-03-2020 11:37 AM
07-03-2020 01:53 AM
The role can't be removed from the user without administrator intervention.
CTI Manager service got improved after upgrade to CUCM 11.X and later. I would recommend you to upgrade, if you are on the erlier releases
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