04-06-2017 02:24 PM - edited 03-14-2019 05:12 PM
Hello,
I know AgentGreeting isn't supported for Outbound Calls, and I understand why.
I used SocialMiner's Callback application for my Courtesy Callback feature and I would like to see if anyone has been able to create a three way call within CVP/ICM.
What I really need to happen is send the call to Label 1 (Includes the Caller number, from ExtVML) and then conference/consult Label 2 (include my DialedNumber for Agent Greeting; 'PlayAgentGreeting')
I wonder if someone has been able to complete this task before?
Thanks
Paul
05-12-2017 10:21 AM
Hi Paul
We are looking to do the samething in our call center. Were you able to make it work?
Regards
Francois
06-20-2022 05:42 AM
Replying to a old thread just in case today also someone needs this feature :
Please check out below link for the Cisco 3rd party solution "MARS Agent Greeting"
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