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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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UCCX licences

Hi Team  Can you tell me the purpose of these licenses :QtyService CodeService Description25CARE-ECMU-CCX1ELICCARE-ECMU-CCX1ELIC Software Support Service (SWSS)25CARE-ECMU-LIC0ENHACARE-ECMU-LIC0ENHA Software Support Service (SWSS) Sandeep

Resolved! Cisco Finesse 12.5.1 HistoricalGadget

I've been using the Historical Gadget in Finesse and it does not appear to be refreshing at either the default interval of 900 seconds(refreshRate=900) or any other value that I set.

boyd.lynn by Beginner
  • 5 replies
  • 0 Helpful votes

Silent Monitoring over Cisco any connect

Hello Everyone,Our agents and supervisors are working from home and connecting over VPN. We have 2 VPNs connected to 2 different Date Centers for load balancing purpose. We have the following scenarios:1) Agents are connection over VPN12) Supervisors...

mightyking by Frequent Contributor
  • 5 replies
  • 0 Helpful votes

Resolved! Check agent logged in against a dynamic SG

I need to check if an agent is logged in however I need to check using the  dynamic option. We capture the dnis and depending on the number assign it to a certain agent-we assign it to a user variable called "primaryagent" we then use the dynamic opt...

iptuser55 by Frequent Contributor
  • 3 replies
  • 0 Helpful votes

Option to disable the option "Close-Remove Record from Campaign" from Decline button in Finesse for Preview Mode

We recently got a request from customer to enable Preview mode for campaign. (Customer has PCCE 12.0 version running at present). When we enabled Preview Mode and tested calls , we could see when a call lands in Finesse and if Agent wish to press Dec...