Play leading zero in generated prompt`

[Andrew Skelly]

UCCX 7.0

Collecting ABA/Routing number from customer and reading back to them in a generated prompt:

generator type - number

constructor type - number, play full (false)

It is then read to the customer via an Explicit Confirmation.  However the playback is dropping the leading zero.  Need to have that zero read back to the customer.  Any help is appreciated.  Thanks.

[Gergely Szabo]

Andrew,

can you please make sure the ANI information really contains the leading zero (did you try to do some reactive script debugging)?

Also, if we are talking about non-system prompts, make sure the prompt (wave) file exists and its format is correct (can you see any exceptions perhaps in the MIVR*.log files)?

Could you attach a screenshot of your script? It would help us understand the way the prompt is being generated.

Thanks.

G.

[Aaron Harrison · Accepted solution]

Hi Andrew

Instead of using a type of 'number', try the 'credit card' one.

Regards

Aaron

[Andrew Skelly]

Aaron thank you very much, that worked.

[Aaron Harrison]

Hi

Good to hear!

Please remember to rate useful replies and mark 'answered' if appropriate.

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

[Andrew Skelly]

I've been trying all day on different browsers, but I can neither rate the answer nor can I select it as the correct answer.  Tried IE, Firefox and Chrome, none of them work.

[Andrew Skelly]

Looks like it's working again today (rating).  Thanks for your help, as always, Aaron!!