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Playing music while queued (CCX Scripting)

floatingpurr
Beginner
Beginner

Hi there. I'd like to play music in the queued branch of the Select Resource Step. I do not want to create a specific prompt to do this but I'd like to use the default MOH of the CUCM. Surfing the internet, I came across this solution

 

2018-0927-simpleQueue.png

This seems fixing my problem. However, I'm wondering:

  • if this is the proper way to do what I need
  • even more important, if putting a call on hold that way doesn't have any drawbacks in queuing dynamics. For instance, what happens if a resource becomes available while a call is on hold? I'm wondering if the MOH is interrupted and the call is connected, such as it happens for interruptible prompts, or if the call stays on hold until the fixed delay ends. Thanks. 
1 ACCEPTED SOLUTION

Accepted Solutions

Roger Kallberg
VIP Mentor VIP Mentor
VIP Mentor

That would be the correct way to do it if you don’t want to use directly played sound in the script. The delay step is interruptible, so if set when an agent get selected it should extend the call to it directly. For more information have a look at this post. http://benmorgan.com.au/blog/category/cisco-uc/uccx/uccx-scripting/



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View solution in original post

2 REPLIES 2

Roger Kallberg
VIP Mentor VIP Mentor
VIP Mentor

That would be the correct way to do it if you don’t want to use directly played sound in the script. The delay step is interruptible, so if set when an agent get selected it should extend the call to it directly. For more information have a look at this post. http://benmorgan.com.au/blog/category/cisco-uc/uccx/uccx-scripting/



Response Signature


Thanx for your kind clarification about that.

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