Problem adding CVP in OAMP

[Sheraz Saeed Lodhi]

Hi All,

I have installed cvp call server and confgured it in OAMP. But due to some problem i have had to re-build the machine. While rebuilding the machine i have remove the call server and vxml server from oamp. Now after re-installing the machine and CVP Call Sever / VXMl server combo box i am not able to add them again in OAMP. It gives error Hostname or IP address already exist.

How can i add it again.

[SRINIVASAN SENTHAMARAI KANNAN]

Hi Sheraz,

Please perform the below step to sort your issue,

1. Login to our CVP call/vxml server and navigate to C:\Cisco\CVP\bin\TAC
   
2. You will have Reimage.Bat file open the batch file and press y and enter.This will release your CVP call/vxml server ORM connection with your existing CVP OPS console and then you can add it.PFA the screen shot for your reference
   

Regards,

Srinivasan

Rate Useful Posts

[lohjintiam]

Hi Srinivasan,

I believe this would also apply when we are doing change of ip address?

Can i do a configuration backup of CVP Ops Console -> restore it on totally new hardware with new ip addresses?

Thanks!

-JT-

[SRINIVASAN SENTHAMARAI KANNAN]

Hi,

Yes it applicable for changing the IP address and also you can export OPS console backup and restore it to new server.

Save and Deploy thats it.

Reagrds,

Srinivasan

[Ramamoorthy Shanmugam]

You can follow this option : 

1. 'Ops 'Console > System > Export Configuration to save for backup if needed

2. Stop Cisco CVP OPSConsoleServer
3. Go to C:\Cisco\CVP\bin\TAC\CompareData and edit cmp_config.properties to include the IP ADDRESS in
4. question and also then edit the ACTION=delete
5. Next run the 'runcmp.bat' file in the same directory
C:\Cisco\CVP\bin\TAC\CompareData -> and
6. watch prompts

Ram.

[xyzjames]

This method works. 

[Sheraz Saeed Lodhi]

Hi Srinivasan,

I have performed mentioned above steps but the result is same. CVP OAMP still displaying the error that "IP address or Hostname is already exist"

I have rebooted both the OAMP and CVP call servers as well after this but no positive result.

[SRINIVASAN SENTHAMARAI KANNAN]

Hi Sheraz,

Please restart the ORM services in call server and check.

Regards,

Srinivasan

[Sheraz Saeed Lodhi]

Hi Srinivasan,

I did this as well but in vain. Now i have assigned the new IP address and name to CVP server and its working now.