02-05-2008 02:29 AM - edited 03-14-2019 01:48 AM
Hi,
I have a problem adding a new IPIVR PIM in an IPCC deployment with an IPIVR working fine.
My systems is made of two proggers. I have IPCC version 7.2(3). I have got a Generic PG with one CallManager PIM an another VRU PIM working fine.
I have added on the PG a new PIM for the new IPIVR (pim3). When I run the PG, I can see the three PIMs, but the new PIM doesn't try to connect the IPIVR. In the PG opc process I notice that the system can only see PIM1 and PIM2, but not PIM3.
Can anyone help me with this issue?
Regards,
Juan Luis
Solved! Go to Solution.
02-05-2008 08:57 AM
Helping the current TAC SR owner on this ;-)
Provided action plan should address it.
Cheers,
Riccardo
02-05-2008 04:26 AM
Any Eventviewer Errors on the PGs? Can u post some traces using Dump Utility. Also post logs from your IPIVR.
02-05-2008 04:50 AM
Hi,
The IVR PIM doesn't try to connect to the IPIVR. so there are no logs on the IPIVR.
The opc process can see a pim1 and a pim2 process, but it can not see a pim3.
Regarrds,
Juan Luis
02-05-2008 05:08 AM
Hola Juan Luis,
try this:
Increase the following registry setting for VRU pim
Vrudata\dynamic\sessionopentimeout (seconds) from 10 -> 60
If this is not enough collect PIM3 and NM logs and raise a TAC SR please.
Regards,
Riccardo
02-05-2008 05:45 AM
Riccardo,
I have tried your suggestion without success. I have one case opened with the TAC.
Thanks for your help,
Juan Luis
02-05-2008 06:16 AM
Riccardo,
I have tried your suggestion without success. I have one case opened with the TAC.
Thanks for your help,
Juan Luis
02-05-2008 05:08 AM
Have you added each of the PIM's from the ICM setup application as well as from PG Explorer?
Can you post a screen shot of PIM3 as it starts?
Have you looked in the PG OPC logs to see if there are any messages about the connection failing?
Adam
02-05-2008 05:33 AM
Hi,
I have checked your suggestions and all it seems to be right.
Here it is the PIM log:
14:29:57 Trace: PimConfig::ConfigLock: ChkDdLck=1 TrkLck=1 Grp=0 Ord=0 MxHldTcks=3000
14:29:57 Trace: PimConfig::CallLock: ChkDdLck=0 TrkLck=0 Grp=0 Ord=10 MxHldTcks=100
14:29:57 Initializing Event Management System (EMS) Library.
14:29:57 Trace: EMS Server pipe bmw\PG1A\pim3EMSPipe enabled for bmw\PG1A\pim3
14:29:57 Trace: Monitor Server pipe bmw\PG1A\pim3CmdPipe enabled for bmw\PG1A\pim3
14:29:57 Initializing Node Manager Library.
14:29:57 VRUPIM Release 7.2.3.0 , Build 20234
14:29:57 Trace: DSCP value used for QoS is 24
14:29:57 Failed to read AutoCfgErrorFileMaxBytes value in the SOFTWARE\CISCO SYSTEMS, INC.\ICM\bmw\PG1A\PG\CurrentVersion\PIMS\pim3\VRUData\Dynamic key in the registry.
14:29:57 Failed to read AutoCfgErrorFileName value in the SOFTWARE\CISCO SYSTEMS, INC.\ICM\bmw\PG1A\PG\CurrentVersion\PIMS\pim3\VRUData\Dynamic key in the registry.
14:29:57 Trace: PimConfig::TPServices: ChkDdLck=1 TrkLck=1 Grp=0 Ord=10 MxHldTcks=3000
14:29:57 Trace: EMT I/O completion ports: max threads=2, concurent threads=0
14:29:57 Connection to MDS process established.
14:29:57 MDS now in service.
When the opc starts there is a message regarding pgag, pim1 and pim2 are OK. There are no references to pim3, the new one.
Regards,
Juan Luis
02-05-2008 05:55 AM
Juan Luis,
node manager or OPC should say something if not, try increasing the tracemask.
Suerte,
Riccardo
02-05-2008 08:57 AM
Helping the current TAC SR owner on this ;-)
Provided action plan should address it.
Cheers,
Riccardo
02-05-2008 10:18 AM
Riccardo,
Customer has provided a maintenace window tomorrow from 08:30 to 09:00.
I will try the suggested plan.
Regards and thanks a lot for your help. I will post the results.
02-06-2008 02:07 AM
Riccardo,
I have stopped the two sides of the PGs, I have added the third pim in the two sides and I have started the side A and after that the side B and now all works fine.
Thanks to you and Goran for the help.
Regards,
Juan Luis
04-14-2009 07:12 AM
Hi,
i am facing the same problem. i have two PIMs and both are not coming up.
i am getting same error on the PIMs.
can you please explain me the troubleshooting procedure.
thxx
04-14-2009 11:18 PM
Hi Sandeep216,
I've seen this problem before and I think it's due to the fact that the PGs share seetings in a duplex pair and so if you make a change to a live system the 'other side' overwrites the registry settings say that it's in control and will not allow the new settings to take affect. Try this:
Make sure you have configured the new PIM into Configuration Manager.
Stop both sides of the PG (if duplex)
Run ICMSETUP on side A
Add the new PIM
Complete SETUP
Run ICMSETUP on side B
Add the new PIM
Complete SETUP
START Side A
START Side B
Hope this helps.
Thanks
Dan
04-15-2009 02:40 AM
oh i forgot to mention the call server is not coming up.
i think this is the problem..
the voice browser log is here.
13:15:08 Initializing Event Management System (EMS) Library.
13:15:08 Trace: EMS Server pipe Customer\Voice Browser\VBEMSPipe enabled for Customer\Voice Browser\VB
13:15:08 Trace: Release 7.0.1, Build 1190
13:15:08 Trace: INFO: Registry base = CVP\Customer\Voice Browser
13:15:08 Trace: INFO: Process Name = VB
13:15:08 Trace: INFO: ICRRoot = C:\Cisco\CVP\bin
13:15:08 Initializing Node Manager Library.
13:15:08 Trace: INFO: Voice Browser Reading Registry...
13:15:08 Trace: Monitor Server pipe Customer\Voice Browser\VBCmdPipe enabled for Customer\Voice Browser\VB
13:15:08 Trace: Monitor Server pipe Customer\Voice Browser\VBReadOnlyCmdPipe enabled for Customer\Voice Browser\VBReadOnly
13:15:08 Trace: INFO: Voice Browser initializing globals...
13:15:08 Trace: INFO: VBRegistry::SetRegNotify Setting Registry trace
13:15:08 Trace: INFO: Voice Browser starting threads...
13:15:10 Trace: INFO: Resolving IP address for ICMGRPCVP1
13:15:12 Trace: INFO: IP address for ICMGRPCVP1 is 10.20.20.60
13:15:12 Trace: INFO: Gatekeeper configured is 10.20.61.92;SIDEA;1719. Registration attempts will start with first GK in this list until a successful registration occurs
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: maxCalls(defined in radvision config as Q931.maxCalls) = 1400
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: maxIVRPorts = 130
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: maxTotalCalls = 555
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: takebackPercentage = 0
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: startingRtpPort = 16384
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: radConfigPath = C:\Cisco\CVP\VoiceBrowser\Config.val
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: pktInterval = 20
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: adminMode = 1
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: RaiMaxThreshold = 90
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: RaiMinThreshold = 80
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: Codec = g711Ulaw64k
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuMaxThreshold = 99
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuMinThreshold = 94
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuHealthCheck = 0
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuSustainedTime = 15
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuOverloadReject = 0
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: PerfmonIntervalTimer = 5000
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: MemMaxThreshold = 80
13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: MemMinThreshold = 60
13:15:12 Trace: INFO: Voice Browser Main Thread Active...
13:15:12 Trace: INFO: H.225 Call signalling address of Voice Browser is 10.20.20.60:1720
13:15:12 Trace: INFO: Voice Browser Trace Mask is 0x101083
13:15:12 Trace: INFO: Initial registration with gatekeeper
13:15:12 Voice Browser communication to the Gatekeeper successful, alarm cleared.
13:15:12 Trace: SYSLOG: Server: STATUS=2, Port: =H323,NAME=H.323Ser?+wSTATUS=2
13:15:12 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability
13:15:12 Trace: INFO: LongPoll Failed -- Got OUT_OF_SERVICE from Call Server
13:15:13 Trace: INFO: Starting HEALTH long poller to Call server localhost:8000/cvp/VBServlet
13:15:13 Voice Browser to Call Server localhost:8000 connection unsuccessful.
13:15:13 Voice Browser cannot access any Call Servers and is no longer accepting calls.
13:15:13 Voice Browser ICMGRPCVP1 is out of service.
13:15:13 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability
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