Hi, Denise.
I thank you for taking the time to get me out of my doubt I will put into practice your instruction. Taking advantage of the contact I have another doubt. Develop a dashboard that extracts the supervisor’s data and sow information about the agents of your team, such as state, extension and id. Everything works fine but when there are movements in the state of the agents they are not update in the displayed. Then I send you the code and if you can tell me where the error is, I would appreciate it.
_onTeamUsersLoad = function(users) {
var AgentId = new Array ();
var Status = new Array ();
var Exten = new Array ();
var usersCollection = users.getCollection();
for (var userId in usersCollection) {
var teamMember = usersCollection[userId];
var user = usersCollection[userId];
var userFirstName = user.getFirstName();
var userLastName = user.getLastName();
var agentId = user.getId();
var extension = user.getExtension();
var userTeamName = user.getTeamName();
var userState = user.getState();
var agentID = agentId.slice(0, 6);
AgentId.push(agentID + " | ");
UserState = userState.toLowerCase();
var Userstate = UserState.slice(0, 6);
Status.push(Userstate + " | ");
if (Userstate == "logout"){
var auxiliar = "- - - - -";
extension = auxiliar;
}
Exten.push(" " + extension + " | ");
usersCollection[userId].addHandler('change', _onTeamLoad);
}
_onTeamLoad = function (team) {
users = team.getUsers({
onLoad: _onTeamUsersLoad,
onError: _onTeamError
});
},
Thank you.
De: Denise Kwan <community@cisco.com>
Enviado el: miércoles, 2 de mayo de 2018 11:59 a. m.
Para: Ambrosio Luis Martinez Rosas <lmartinez@censystems.com.mx>
Asunto: Re: - Problems with Finesse gadget
<https://communities.cisco.com/> Cisco Communities
Problems with Finesse gadget
reply from Denise Kwan <https://communities.cisco.com/people/dekwan> in DevNet > Finesse - View the full discussion <https://communities.cisco.com/message/289360#289360>
