06-10-2021 06:21 AM
Hello,
Is there a way in UCCX 10.6 to get a report on which prompts are unused? I would like to remove old prompts that are no longer needed. I took over this position and have no easy way to know which prompts are being used.
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06-10-2021 08:15 PM
Unfortunately, no, there is no report that you can run that will tell you which prompts are in use and which are not. You will have to do it manually by reviewing each application, its associated script, and the parameters assigned.
If someone has figured out some kind of automation to do this, that would be a godsend...
Hope this helps.
Sean
06-10-2021 08:15 PM
Unfortunately, no, there is no report that you can run that will tell you which prompts are in use and which are not. You will have to do it manually by reviewing each application, its associated script, and the parameters assigned.
If someone has figured out some kind of automation to do this, that would be a godsend...
Hope this helps.
Sean
06-12-2021 05:08 AM
I've not tried this, but can't you export the script and see the names referenced inside it? This would not be perfect, but it would probably cover 90% of the prompts.
david
06-14-2021 02:09 AM
Hey
Try to look at the admin API, maybee that can help you
Get list of applications :
https://uccxServer/adminapi/application
Get parameters for each application :
https://uccxServer/adminapi/<ApplicationName>/?allScriptParams
06-14-2021 09:32 AM
Not the ease of use I was hoping for but this is good info. Thanks!
06-14-2021 10:34 AM
Hello @catkins101
Unfortunately there is no way CUIC provide this kind of info. The best way will be get through API the list of your prompts, the list of prompts assigned on all of your applications and with some python lambda functions compare them to see which prompts are not present in any of your applications.
After that I will recommend versioning your prompts on folders which will be easy for you identify that by folder used on your application.
06-14-2021 10:58 AM
In version 12.5 the prompt on each application should be available in the db in the Table AssignedPrompts ( What the db schema says )
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