Dears,We're trying to use the web service element in a CVP script.We're able to load the WSDL successfully and to configure the request. However, when configuring the response, we cannot see all the fields noting that the WSDL opens successfully in t...
Dear experts, I need some clarfications on ICM admin scripts, i can see they are three frequency sections like seconds , mintues and hours to run the scripts, so if i set some data in admin scripts to pass into IVR through routing scripts,for examp...
Hi Team, Can you Please help me how to configure SNMP on the Live Data servers
Hi, We are rebuilding UCCX subscriber node, i downloaded the OVA for UCCX 11.6, we have 400 user proifle on primary, so need to use the same for subscriber also, but when I try to deploy the VM using OVA it never gives the option to select the profil...
Is there a way to add a phone number, including an extension, to a Finesse phone book? I want it to dial a toll free number that is answered by a recording with an option to input the extension of the party you are trying to reach. I have tried add...
Call Agent WFH having issues with this intermittently. Around several people occured. We are using VPN. What could be the issues ? The Finesse team said from the log , it would be due to error 50003. The agent was logged out because ACD report device...
Hey. I have some problem with getting my CUIC interface to show text and to show reports in Finesse (And ASC to work).When I open the CUIC interface the login page is not showing any text. and I can't login I can see in the console that i geting thi...
I re-generated the CSR, signed it and uploaded the root/intermediate chain to tomcat-trust and the server cert to tomcat and rebooted. (this as per instructions)I then still saw the old root/intermediate in appadmin/cuic/finesse (but the correct serv...
I have a customer with a PCCE environment, and they are interested in setting up a test environment. The test environment doesn't need the same level of redundancy as production, but I am wondering if the best practice would be to have a separate CUC...
Hi, I'm not sure if flex-cc license still has basic and advanced IVR concept applied in UCCX. Flex-CC datasheet only mention that you will get Touch-tone IVR (2 ports per agent) for both standard and premium license but never mention about how many a...
I am using Cisco Finesse UCCE 12.0 and I am unable to get conference call event on Agent B side at Finesse using Queue DN.Even on Finesse at Agent B side, Finesse doesn't show any notification (like more participants etc.), for the Conference call.We...
We are using Azure as our IdP for Unity and CUCM. I have been looking at docs for UCCX. It looks like ADFS is supported but no mention of Azure. Is Azure a supported IdP? Thanks!
Hi folks, I have a question regarding the comp matrix UCCE (eg for 12.6):https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/ucce_compatibility/matrix/rcct_b_12_6_solution_compatibility_matrix.htmlIn Chapter...
Hey folks. Our latest security scan has identified a problem with the following files under the web directory on our UCCX server. Can someone tell me if these files are required to be on the system, or are they only required for the installation? Our...
Hi FolksCurrently, I'm dealing with the CORS issue in Cisco SocialMiner Client WebChat:An error message was obtained when a user on the browser trying to make chat request to SocialMiner API using socialminer-sample-code from CiscoDevNet, but getting...
