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Beginner

QM 8.5 installation error with Cannot find SQM CTI Server profile

Dear all,

I'm  trying to install the QM 8.5 software in a  virtual server with W2003 Server R2 + SQL Server 2008 SP3.

When  the Monitoring & Configuration Setup it's opened and The Monitoring  and Recording CTI Service window appears I fill de gaps with the IP of  the UCCX nodes and click next button but appear this error and I can't  finish the installation process.

"JTAPI Installation Error

The following installation errors occurred:

Cannot find SQM CTI Server profile for ip X.X.X.X> or hostname."

Checked on the website mention below:

QMPI2021:

Text:Cannot find SQM CTI Server profile for ip <localIp> or hostname <hostname>.

Type:Error

Add’l Info:The application could not find information in Directory Services for the local QM CTI Server.

Action:Verify that a QM CTI Server was defined for this server in Site Configuration.

Dont really understand what need to be done on the action item.
thanks
regards
10 REPLIES 10
Highlighted
Beginner

QM 8.5 installation error with Cannot find SQM CTI Server profil

I had same issue this afternoon, did you solved yous?

Regards,

Claudio.

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Participant

QM 8.5 installation error with Cannot find SQM CTI Server profil

From memory, this was caused by Firewall for SQL Database.

Set a FW rule for SQL Instance TCPIP port. I normally set the port Static (1433). Then Add a rule to allow connection to this port.

Wenqian

Highlighted
Beginner

QM 8.5 installation error with Cannot find SQM CTI Server profil

Hi wee-kan.tan

have you resolved this issue ? as I had same problem like you .

Thanks

Justin

Highlighted
Participant

QM 8.5 installation error with Cannot find SQM CTI Server profil

By default, SQL DB TCPIP port is dynamic port in 49xxx range. I normally change it to static 1433 add a firewall rule on QM server to allow this port.

Wenqian

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Beginner

QM 8.5 installation error with Cannot find SQM CTI Server profil

Thanks Wenqianyu

where can i changes the SQL DB TCPIP port and firewall rule ?

can you send some screen show to me ?

Thanks

Justin

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Participant

QM 8.5 installation error with Cannot find SQM CTI Server profil

Change SQL TCP Port:

From SQL server, start SQL Server Configuration Manager
Double TCP/IP to open TCP/IP Properties Window.
Go to IP Address Tab and you can see dynamic port allocated
I normally remove port from TCP Dynamic Ports field and set a static port 1433 to TCP Port field.

Firewall:

Add this port to Inbound firewall rule (SQL Server)

Windows Firewall with Advanced Security > Inbound Rules

Add new Rule

Rule Type Port

Protocol and Port TCP, Specific Local Ports > 1433

Action Allow the connection

Profile Domain, Private, Public

Name SQL01 for QM

Good Luck

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Beginner

QM 8.5 installation error with Cannot find SQM CTI Server profil

the issue was resolve by in the jtapi to the server.

that was my case. have you try it?

Highlighted
Beginner

I was having this same issue.

I was having this same issue. 

I had the CUCM IP address in the "CTI Services" instead of the QM server IP.

This is located in postinstall> telephony group>

Once i changed that, JTAPI and CTI testing worked. 

Highlighted

anyone got it resolved? i am

anyone got it resolved? i am having the same issue.  its 10.5version.  fresh install.  sql lives on locally. although i created the fw rule like mentioned here. still no go.

any suggestion is appriciated.

thanks

vijay

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Beginner

Re: anyone got it resolved? i am

I know exactly what happen to you, you need to configure Signaling group first to click Next button.

CTI services is QM Base server

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