12-20-2012 06:57 AM - edited 03-14-2019 11:01 AM
I'm trying to install the QM 8.5 software in a virtual server with W2003 Server R2 + SQL Server 2008 SP3.
When the Monitoring & Configuration Setup it's opened and The Monitoring and Recording CTI Service window appears I fill de gaps with the IP of the UCCX nodes and click next button but appear this error and I can't finish the installation process.
"JTAPI Installation Error
The following installation errors occurred:
Cannot find SQM CTI Server profile for ip X.X.X.X> or hostname."
Checked on the website mention below:
Text:Cannot find SQM CTI Server profile for ip <localIp> or hostname <hostname>.
Add’l Info:The application could not find information in Directory Services for the local QM CTI Server.
Action:Verify that a QM CTI Server was defined for this server in Site Configuration.
02-11-2013 02:19 PM
I had same issue this afternoon, did you solved yous?
02-11-2013 03:32 PM
From memory, this was caused by Firewall for SQL Database.
Set a FW rule for SQL Instance TCPIP port. I normally set the port Static (1433). Then Add a rule to allow connection to this port.
07-04-2013 08:31 AM
07-04-2013 04:22 PM
By default, SQL DB TCPIP port is dynamic port in 49xxx range. I normally change it to static 1433 add a firewall rule on QM server to allow this port.
07-04-2013 09:09 PM
where can i changes the SQL DB TCPIP port and firewall rule ?
can you send some screen show to me ?
07-04-2013 11:08 PM
Change SQL TCP Port:
From SQL server, start SQL Server Configuration Manager
Double TCP/IP to open TCP/IP Properties Window.
Go to IP Address Tab and you can see dynamic port allocated
I normally remove port from TCP Dynamic Ports field and set a static port 1433 to TCP Port field.
Add this port to Inbound firewall rule (SQL Server)
Windows Firewall with Advanced Security > Inbound Rules
Add new Rule
Rule Type Port
Protocol and Port TCP, Specific Local Ports > 1433
Action Allow the connection
Profile Domain, Private, Public
Name SQL01 for QM
07-04-2013 11:50 PM
the issue was resolve by in the jtapi to the server.
that was my case. have you try it?
08-05-2014 02:17 PM
I was having this same issue.
I had the CUCM IP address in the "CTI Services" instead of the QM server IP.
This is located in postinstall> telephony group>
Once i changed that, JTAPI and CTI testing worked.
08-24-2016 09:40 AM
anyone got it resolved? i am having the same issue. its 10.5version. fresh install. sql lives on locally. although i created the fw rule like mentioned here. still no go.
any suggestion is appriciated.
02-07-2018 07:43 PM
I know exactly what happen to you, you need to configure Signaling group first to click Next button.
CTI services is QM Base server
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