QM archiving to onboard HD and network storage

[mikekana]

Hi - we have a customer with a UCCX-QM server that ran out of disk space - is there

a guide to describe the recommended process to move recordings off the

QM server to a SAN or network drive.  Is this an automatic off load set

up in the configuration.  Im not involved in the installation process - had

this question forwarded to me so wanted to see how to advise the group.

Thanks

Mike Kana

[anchoudh · Accepted solution]

Hi Mike,

Please refer the section "Export Recordings Administration" on page 143 in the below link.

http://cco/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_8x/user/guide/qm852-administrator-user-guide-cisco.pdf

Hope it helps.

Anand

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[Andrew Skelly · Accepted solution]

Recordings are stored on the QM server in the below location.  You can move older files off of here, but once you do, they won't be available for review by a supervisor or manager, so you should only move files you don't need to QA any longer.

C:\Program Files\Common Files\QM\recordings

In case you have your files saved in a different location, youc an find that out by logging in to the QM Admin app and go to Enterprise - Site Configuration - Upload Settings.  You will see the folder location for the Screen Server and Voice Server