03-22-2012 07:55 AM - edited 03-14-2019 09:35 AM
Hi - we have a customer with a UCCX-QM server that ran out of disk space - is there
a guide to describe the recommended process to move recordings off the
QM server to a SAN or network drive. Is this an automatic off load set
up in the configuration. Im not involved in the installation process - had
this question forwarded to me so wanted to see how to advise the group.
Thanks
Mike Kana
Solved! Go to Solution.
03-22-2012 08:05 AM
Hi Mike,
Please refer the section "Export Recordings Administration" on page 143 in the below link.
Hope it helps.
Anand
Please rate helpful posts..
03-22-2012 08:06 AM
Recordings are stored on the QM server in the below location. You can move older files off of here, but once you do, they won't be available for review by a supervisor or manager, so you should only move files you don't need to QA any longer.
C:\Program Files\Common Files\QM\recordings
In case you have your files saved in a different location, youc an find that out by logging in to the QM Admin app and go to Enterprise - Site Configuration - Upload Settings. You will see the folder location for the Screen Server and Voice Server
03-22-2012 08:05 AM
Hi Mike,
Please refer the section "Export Recordings Administration" on page 143 in the below link.
Hope it helps.
Anand
Please rate helpful posts..
03-22-2012 08:06 AM
Recordings are stored on the QM server in the below location. You can move older files off of here, but once you do, they won't be available for review by a supervisor or manager, so you should only move files you don't need to QA any longer.
C:\Program Files\Common Files\QM\recordings
In case you have your files saved in a different location, youc an find that out by logging in to the QM Admin app and go to Enterprise - Site Configuration - Upload Settings. You will see the folder location for the Screen Server and Voice Server
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