Queue Stats CCX

[Badar Ali]

Hi,

We are using a get api to fetch queue statistics for UCCE 12.0 and above. We use the following API for this purpose:

https://developer.cisco.com/docs/finesse/#!queue%e2%80%94get-list-of-queues-for-user

However, when we tried fetching queue statistics for UCCX (12.6), it returned -1 value for all fields like agentsReady, agentsNotReady etc.

On the other hand, when we see the finesse it is able to display queue stats for CCX.

Please suggest what API we should use to get queue stats for CCX.

Thanks

[david.macias]

This API only returns queue data for CCE not for UCCX.

david

[Badar Ali]

Okay, so how does finesse get queue data for UCCX? Does it use any other API?

[david.macias]

For UCCX none that you have access to. Try reading from the DB directly is what I’ve seen most commonly used for wallboards/real time data.

david

[vijendra Saravanamuthu]

in uccx these following works...it must be a POST api call...

https://ccxFQDN:9443/realtime/VoiceCSQDetailsStats

AgentStateDetailStats
.VoiceIAQStats
voicecsqstats
VoiceCSQDetailsStats

[david.macias]

So these are not supported and it has been posted before that they should not be used as it might have unintended consequences. So be very very careful on how you use these.

david