"Thank you for calling" has been played repeatedly for external caller

[Tony Li]

When the caller is dialed to IVR,  "Thank you for calling" (1-2 s interval) "Thank you for calling" (1-2 s interval)...would be heard repeatedly by caller. The phones themselves ring, but agent cannot heard any voice from the call after picking up.

Since the agents who are supposed to pick up the call from the CSQ, have call forward and call pickup group configured on CUCM. Would any one of them, be the reason of this problem?

[Elliot Dierksen]

That sounds like a scripting error where the call keeps looping back to the top with intro prompt. It sounds like perhaps you are not completing the connection to the agent. Are you using auto connect in the select resource step? If so, is it possible that your connected branch falls through to an errant "goto"? If you aren't using auto connect on the select resource step, you need to do a manual connect step after the resource is selected.

[Thomas G. Johannesen · Accepted solution]

As far as i know Call Forward on an agent phone is not supported....

What is a reactive debug on the script showing ??