07-05-2023 04:28 AM
Hi, I'm new to Cisco UCCX integrations as a software developer. I just want to know is there any subscription based API or SDK to subscribe agent state changes real time. Does Jtapi or any other API or SDK have this ?
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07-05-2023 04:34 AM - edited 07-05-2023 04:38 AM
Hey.
You can use the Finesse notification service
About Cisco Finesse Notifications - Finesse - Document - Cisco Developer
Managing Notifications in Third-Party Applications - Finesse - Document - Cisco Developer
07-05-2023 04:34 AM - edited 07-05-2023 04:38 AM
Hey.
You can use the Finesse notification service
About Cisco Finesse Notifications - Finesse - Document - Cisco Developer
Managing Notifications in Third-Party Applications - Finesse - Document - Cisco Developer
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