12-05-2016 01:44 PM
Hello,
We have eGain Chat integrated with UCCE and we have a Finesse Listener connected to the Finesse Server. Is it possible to receive from Finesse notification server after successfully subscribing to events that are not voice related. Can we receive after successful subscriptions from the Notificaiton Server both voice and non-voice events from the Notification Server. Does Finesse Server support non-voice media.
I appreciate your thoughts on this
Thanks,
Param
Solved! Go to Solution.
12-05-2016 02:06 PM
Hi Param,
Finesse only supports non-voice media for a 11.5 CCE deployment via Task Routing. For Finesse 11.5 for CCE, you will receive non-voice events automatically as part of the Dialog node subscription.
Thanx,
Denise
12-05-2016 02:06 PM
Hi Param,
Finesse only supports non-voice media for a 11.5 CCE deployment via Task Routing. For Finesse 11.5 for CCE, you will receive non-voice events automatically as part of the Dialog node subscription.
Thanx,
Denise
12-05-2016 04:33 PM
Thanks Denise for the quick response. We are using UCCE, I assume CCE means UCCE. Currently we are on 9.0.
Also another question, with the existing UCCE 9.0 version integrated with eGain, should we be seeing the events related to eGain on the CTI Server or does it require a higher version of UCCE as well?
Thanks,
Param
12-05-2016 04:48 PM
Hi,
Yes, CCE means UCCE.
I am not familiar enough to answer your question about the eGain events on the CTI Server, you might want to ask it on the CTI Server forum: CTI Protocol
Thanx,
Denise
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide