Recording Step

[Amer rajai Sha'er]

Hello,

I have a requirement from one of the customers that he needs to give access to the customers to leave a recorded message in the script after staying in the queue for 4 minutes , i know that this is available with UCCX but i need to know if it is availale with UCCE ?

UCCE version is 8.5 with CVP 8.5

Amer

[gnanem · Accepted solution]

Hi,

Yes its avilable with CVP. Please refer the com.audium.core.vfc.audio.VRecord class for more info.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/call_studio/7_0/programming/guide/ProgrammerGuide.pdf

Regards,

Gnaneswaran.

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[Amer rajai Sha'er]

Thanks.