10-16-2018 01:17 PM - edited 03-14-2019 06:32 PM
Good afternoon all
We are using a custom gadget to populate 2 call variables. We want to see if there is a way to force the agent to populate the data before they can continue to go into a ready state. My thought we can have finesse look at the call variables before allowing the state to change and they would need to be populated before making the button available.
10-16-2018 05:08 PM
Are you wanting the agent to update the value of a value from within the Finesse display header?
10-17-2018 05:28 AM
10-17-2018 05:41 PM
So the folks at Cisco DevNet were kind of enough to provide a sample Finesse gadget that updates Call Variables. This gadget is free to the public on GitHub. Check it out and see if it helps you
https://github.com/CiscoDevNet/finesse-sample-code/tree/master/UpdateCallVariableDataSampleGadget
10-18-2018 04:25 AM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide