I have to send a call to branch office CUCM from ICM in main site. I can configure the call
to go to CUCM branch office in CVP OpsConsole but do I need to create dial-peer in the branch office voice gateway?
Thanks for your help.
Solved! Go to Solution.
I want to send the call to Huntgroup.
In the CallServer Sip configuration page there is local static routes. Can I configure the Huntgroup number in
local static routes and send the call to remote site CUCM. And do I need to create a dial-peer also?
In the darken area I can configure the call to cucm in remote site. So, do I need to create dial-peer in remote site voice gateway or the call is sent to CUCM directly?
Thank you. This worked.
I have another question -
An agent before starting CAD does he need to start IP communicator?
I have configured an agent in configuration manager in ICM, assigned a skill group.
The agent is not able to login it says "phone is not configured" is there any setting that we have to do
in CUCM. Other agents login well. Can the agent ID start with 0. I was more in cvp vxml scripting this is new to me.
Thanks for help.