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Hi, Does anyone have an example of how I can get my holiday message to play at a certain time of day. My vendor has it playing on the holiday, i.e. Jan 1, 2013, starts at midnight and plays until the next midnight, but I would like for it to start pl...

Hello,I am trying to read and write information in db_cra database through CCX Editor but I can not see the data source. I was trying to add a datasource to see the db_cra database but the test connection always is failure, I do not see any message a...

lfernant8 by Level 1
  • 2592 Views
  • 6 replies
  • 0 Helpful votes

Hi,Is it possible to implement call forwarding in UCCX 8.5? I want to create 2 options which are:1. Queuing for available Agent 2. Forward user to PBX hunt group.If it's possible, what is the function that I need to create in the script editor?

Ferdi0802 by Level 1
  • 2568 Views
  • 1 replies
  • 0 Helpful votes

I have a SPRAWLER set up for a test environment to test thing before we put them into production. I am to the point in the setup where I need to run UCCE License Administration. Does Cisco provide demo licenses for a lab setup? According to the doc C...

How do I configure a 1800 router to function as a TFTP server, so that I may backup and restore ios files---Posted by WebUser Siphiwe Soto from Cisco Support Community App

Recently went to an LDAP integration on the Callmanager side which killed my IVR user account for the CCX Admin Page.  I recreated the accounts as super users but not sure if I am missing something as I still can't get in and change prompts.   I am s...

Hi all,Do i need to log in to each individual server to view the diagnostic framework for that server? Or i'm suppose to be able to view the diagnostic framework for any server from a centralized location (i.e. admin desktop). Any additional permissi...

Hi friends,I am in a situation of implementing manual dialing from CAD in a UCCE environment from a 3rd party application. I have CISCO CAD 8.5 premimum and trying to explore different possibilities:Click-to-call with hyperlink dialing enabledHaving ...

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