Hi, Does ICM supports dual homing? 1 public ip address but connected physically to 2 core switches. Can it also be done with the private IP? Please help provide cisco documents.Regards,Ferdinand
My first post in this forum...not sure how this post works...gonna try.We use ICM 7.5.10.We have always used “Longest Available Agent” for the selection criteria agent selection.However – the agents always had 2 lines. They were able to use their 2n...
Has anyone been successful in setting up a JNDI connection for email in CVP? I have tried following the instructions from the Element specifications guide, but it was unsuccessful. I hate to escalate to a TAC case for something that seems so simple...
Environment : Cisco ICM Integrates with Avaya CMS and AES. CMS connects to PG over port 6060 and PG connects to AES over port 9999 Customized Inhouse Desktop Application.Query: Telnet to port 42027(Side A) or p...
Hi guys,UCCX version 7.5 is what were using here.Trying to play with a new email queue and am getting the required java version is missing.I tried installing the jatest JRE which provided the same error message.Having a look at www.cisco.com/en/US/do...
Hi there,I have an issue where I call a queue and the MOH doesnt allways work.Details :it's a script that ..1 )Play a prompt,2 )Put the caller on hold ( for 30 sec. )3 ) Unhold 4 ) Play a prompt5 ) Put the caller on hold ( for 30 s...
Hi,I've installed ICM with Router and Logger in a server, AW in another and PG in another one. Everything is runnig well, just Logger Replication process returns me this message: "The Historical records may have been deleted in the Server database." ...
Hi ,Im trying to create a script that would ask for a number .These number represents how many prompts will be played.Then the user will key-in the prompts filename which is a 4 digit number.Prompts are pre-recorded.We will use the script for notific...
Is it possible to find out what exately what these stored procedures do? I can't get access to them in UCCX databse with HR user login"sp_csq_activity" and "sp_csq_call_distribution"Henrik
Hello Folks,I'm writing an application that does different things to a call based on the number that the caller dialed to get to the script.The Get Call Contact Info command has the "Dialed Number" attribute, but when I read this value all that I get...
We have put a button on our CAD desktop with an action to perform a blind transfer to a specific extension (which happens to be a routepoint). 20% of the transfers fail with this error message:"The agent- or workflow-initiated action request failed."...
Is it possible within a UCCX script, to allow a user to opt out (i.e. press 1 to go to the operator, 2 for vm..etc) during the queue delay of 30 seconds within a script. It is set to allow interruptible.
What settings are used in order to set maximum activities agent can pull for both chat and email? What settings are used to disable pull button?For instance we would like to set maximum email and chat activities to pull to 1 or maybe 5.Regards.
Hey we're trying to route a percent of calls off net, but want to also cap it by number of calls by interval. For example from 8:00-8:30 we will be allocating 30% of our calls but we don't want more than 20 calls to be routed. Which nodes or fo...
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