Setting CV to ECC values

[fabien.damien]

i'm trying to pass ECC variables values in Call variables. i'm using the set node in ICM, however the call variable is received empty on the ctios client.

Any idea why?

[david.macias]

Are you sure there's a value in the ECC variable, can you see it in the variable table?  Can you post a screenshot of your set node?  Maybe you're setting a PV to the ECC variable, I've done that before.

david

[fabien.damien]

Hi David,

in the Dialing_List table of Dialer database, i can see the value of Account Number. i want to pass it to the ctios using CVs.

find attached a screenshot of the set node.

[Edward Umansky · Accepted solution]

This won't work with the Dialer unless you are talking about an IVR-based campaign. You cannot retrieve any customer data in the reservation call script. The reason is that, even in Preview mode, a single reservation call does not necessarily correspond to a single customer record. The data is set via a CTI data update after the call arrives at the agent.

Why not just use the ECC variable? What does the peripheral variable give you that the ECC variable does not?

[fabien.damien]

Hi Ed,

Thanks for the explanation, really informative. In any case Siebel managed to activate pop up using ECC variables

Cheers,