Simple Finesse Blind Conference Buttons

[rgeorgiou]

Hi Guys,

Im looking for a way to setup a separate tab in Finesse desktop with a list of pre-configured buttons that are basically blind conference. It will conference in other uccx applications that play re-recorded messages.

Im able to setup the tab with transfer button from a devenet example but not sure how to convert it to blind conference? Anyone done it?

[CubeNetworksNOC]

Hi,

Just browsing through a forum where they were discussing something similar around conference call. Maybe worth seeing if not already.

Reference: 

https://community.cisco.com/t5/contact-center/from-finesse-making-a-conference-call-to-ivr-via-cti-route-point/td-p/3534456

Here is an example of how the conference should look like:

participantActions = finesse.restservices.Dialog.Actions;

dialog.requestAction(user.getExtension(), participantActions.CONFERENCE, {

    <handlers>

});

The action is just a constant of the requested action, basically the value of <requestedAction> in the REST API:

https://developer.cisco.com/media/finesseDevGuide4.1/cfin_r_dialog-take-action-on-participants-11-5.html

[MuhammadArslan76714]

Hi there,

How I can achieve the blind call conference functionality? i am integrating the finesse with 3rd party telephony bar and I have to make a blind conference call to some READY agent. I am sending a request and receiving success response 202 but no further action happening, the called agent state should become TALKING but it remains READY. Any advice guys.

Regards,

Arslan

[dekwan]

Hi @MuhammadArslan76714 ,

It appears that you have posted this question in a new post as well as several existing posts. I will comment in the post here: https://community.cisco.com/t5/contact-center/finesse-conference-call-api-integration/m-p/4433261

Thanx,

Denise