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Smart License for PCCE 12.5 components

nsarai
Level 1
Level 1

Can anyone provide a list of components in PCCE 12.5 that do require a smart license?

 

If I look at the UCCE 12.5 Configuration guide, page 24 does talk about smart license and steps required:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/configuration/guide/ucce_b_1251-configuration-guide-unified-cce.pdf

 

But when I look at the PCCE 12.5 Configuration guide, there is no reference to Smart license:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/configuration/guide/pcce_b_admin-and-config-guide_12_5/pcce_b_admin-and-config-guide_12_5_chapter_01.html

 

The release notes for PCCE 12.5 do mention Smart license and direct you to PCCE 12.5 configuration guide which has nothing for Smart license in it:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/release/guide/pcce_b_1251_pcce-release-notes/pcce_b_1251_pcce-release-notes_chapter_0100.html

 

When I reviewed the CVP 12.5 configuration guide, it states that Smart licensing is available but does not mandates its use. I would really appreciate any clarification. Thanks!

 

 

1 Accepted Solution

Accepted Solutions

Yes, the evaluation period is 90 days (we just did the install for 12.5) as stated in the config guide as well. To sum up this thread, you do need Smart Licensing for PCCE 12.5. The steps to set up Smart Licensing are in the link below (Cisco did fix the web guide as well, pdf always had this information)

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/configuration/guide/pcce_b_admin-and-config-guide_12_5/pcce_b_admin-and-config-guide_12_5_chapter_011.html?bookSearch=true#reference_D59123584552B1096272...

 

There are different ways to set it up (direct vs on-premises vs offline), details below:

 

https://www.cisco.com/c/en/us/products/software/smart-accounts/software-licensing.html

 

View solution in original post

14 Replies 14

Omar Deen
Spotlight
Spotlight

@nsarai wrote:

Can anyone provide a list of components in PCCE 12.5 that do require a smart license?


  • Any gateway that you would be using such as ISRs or ASRs
  • HyperFlex and UCS hardware
  • Cisco Emergency Responder
  • CUBE
  • Unity
  • CUCM
  • CUSP (SIP Proxy)

I've attached a full list

EDIT: I was wrong

Thank you for providing the list. The excel does not have version control so can't tell if it has the latest information. Some of the components you mentioned have already been on Smart License from previous versions. I was trying to understand if there was something new which would require Smart License for PCCE 12.5 to work. This is mentioned in the release notes but no further details are provided in other docs.

PCCE (ICM, CVP, Finesse, CUIC, ECE, VVB) do not require Smart Licensing. Whatever you're on today will be moved to a Flex Plan. When you subscribe to Flex, that agent seats and CVP Ports are all part of that package - no smart licensing involved. This could change in the future, but this is how it works for now.

 

https://www.cisco.com/c/en/us/products/unified-communications/collaboration-flex-plan/index.html

EDIT: I was wrong

We had a TAC case going as well and they referred back to this thread so I assume this is official. I guess it is a documentation bug then that PCCE 12.5 release notes mention Smart Licensing, refer to Configuration Guide but there is nothing about it for PCCE config guide atleast. Thank you!

Thank you for posting this. Did they create a documentation defect for you that Smart Licensing is not used in version 12.5 for CCE and that it will be moved whenever they update the documentation next for 12.5?

Unfortunately, I did not see any documentation defect getting created. We are in the process of upgrading everything to PCCE 12.5 and have not seen anything asking for Smart Licenses yet. I will post here if we run into any issues. Thanks!

We found it in our lab as well... good find on the updated docs, @bill.king1 

ffb33870-e921-4c0d-84c2-d08ef80d0824.PNG2b39d3a8-45cd-41e9-99c7-1e3b893cff78.PNG

 

 

When I try to search the term "license" or "smart" on the web version of this file (see attached), it still says Not Found. But when I open the pdf version and search, this information is there now.

Yes, unfortunately that sometimes happens if Cisco updates the documents and it isn't replicated everywhere. So you may have to look in 3 places:

-PDF

-Web version of the document

-Search field in the web version of the document

Today's call was great... it helped a great deal in understanding what we're going to be dealing with. This should be interesting...

Does anyone know how long is the evaluation period once you have the system up and running? Thanks!

Haven't tried it myself, but I believe it is 90 days.

Yes, the evaluation period is 90 days (we just did the install for 12.5) as stated in the config guide as well. To sum up this thread, you do need Smart Licensing for PCCE 12.5. The steps to set up Smart Licensing are in the link below (Cisco did fix the web guide as well, pdf always had this information)

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/configuration/guide/pcce_b_admin-and-config-guide_12_5/pcce_b_admin-and-config-guide_12_5_chapter_011.html?bookSearch=true#reference_D59123584552B1096272...

 

There are different ways to set it up (direct vs on-premises vs offline), details below:

 

https://www.cisco.com/c/en/us/products/software/smart-accounts/software-licensing.html