cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
2660
Views
5
Helpful
5
Replies
Highlighted
Beginner

SMS Function for UCCX

Dear,

I have CUCM 11.5 and UCCX 11.5 and some UCCX agent.

I want to send SMS Message to my customer after call end from my uccx agent.

is there anyway that i can solve this?

is there any internal sms gateway that i can use to integrate my uccx with that and use it for lab tests?

I would appreciate if someone help me to work through out this solution

Thanks

5 REPLIES 5
Highlighted
Hall of Fame Master

If you google for SMS with UCCX there are many solutions out there using Tropo API and others.

Here is an example:

https://www.bmcallister.com/code/finesse-sms-gadgets

Tropo link:

https://www.tropo.com

Highlighted

For best turnkey UCCX/E SMS solution on the market go to WEBTEXT or sales@webtext.com

Highlighted

+1 for Webtext. There's even a demo of this in dCloud and you can send/recv real SMS messages (and MMS too).
Highlighted
Beginner

Check out click2webchat.com which can bring SMS as well as Video along with website integration and screen sharing to a UCCX deployment.  Written around Twilio and AWS cloud solutions.   Excellent and cheap!

Peter Buswell (aka DrVoIP)
http:/drvoip.com/blog
Highlighted
Enthusiast

Dear, we provide a solution that allows you to send an SMS or other chat messages (Whatsapp, Viber, FB Messenger) either from the IVR or the agent. Either as part of a chat conversation or during a phone call. https://www.expertflow.com/chat/ Might be a bit more than what you're looking for, but could be helpful if you plan to move further ahead.

BR, Andreas

Content for Community-Ad