I have CUCM 11.5 and UCCX 11.5 and some UCCX agent.
I want to send SMS Message to my customer after call end from my uccx agent.
is there anyway that i can solve this?
is there any internal sms gateway that i can use to integrate my uccx with that and use it for lab tests?
I would appreciate if someone help me to work through out this solution
If you google for SMS with UCCX there are many solutions out there using Tropo API and others.
Here is an example:
Check out click2webchat.com which can bring SMS as well as Video along with website integration and screen sharing to a UCCX deployment. Written around Twilio and AWS cloud solutions. Excellent and cheap!
Dear, we provide a solution that allows you to send an SMS or other chat messages (Whatsapp, Viber, FB Messenger) either from the IVR or the agent. Either as part of a chat conversation or during a phone call. https://www.expertflow.com/chat/ Might be a bit more than what you're looking for, but could be helpful if you plan to move further ahead.