Social Miner in Iframe

[chapelain36]

Hi, all.

Is it possible to use Social Miner 10.6(1)-860  in iframe regardless from Cisco Finesse?

Thank you.
With regards, Yuriy.

[namahesh]

Hi Yuriy,

First of all, sorry about the delay in response.

In order to understand your question better, can you please help me with the following:

• What specific features/gadgets of SocialMiner are you mentioning here?
• When you say 'iFrame', is that part of some other openSocial container, or a stand-alone iFrame in a webpage?
• Any other details about what you are trying to do overall?

Thanks,

Nagendra U M

[chapelain36]

Hi.

Thank you very much for your answer.
We are trying to build-in chat to custom application, and we need the chat to support multisessions.

Version 10.6

With regards, Yuriy.

[namahesh]

Hi Yuriy,

The multisession chat and email reply gadget that you use inside the Finesse desktop is built specifically to function inside Finesse desktop, in co-ordination with the non-voice control gadget (where you set Ready/No-Ready state for chat and email, and accept chats etc.).

Unfortunately, you will not be able to extract/embed this gadget and use it outside of Finesse desktop.

Hope this answers your question.

Thanks,

Nagendra U M

[chapelain36]

Hi, again.

I am not talking about finesse gadgets, I mean Social Miner customer chat webpage.
Something like this

Can we build in that or similar pop-up webpage into third party application?
Or maybe I have wrong understanding.

Thank you.
With regards, Yuriy

[namahesh · Accepted solution]

Hi Yuriy,

Sorry about the confusion.

Yes, partners can totally use SocialMiner Chat APIs (RESTful APIs) to create your own customer-side chat app, or web page which can be embedded in public websites (as a pop-up) etc.

You can refer to Cisco SocialMiner Developer Guide, Release10.6(1) (Chapter 😎 and build your own customer-side chat interface.

To enable partners to understand and try SocialMiner chat APIs better, we have example code in Cisco DevNet also. See https://github.com/CiscoDevNet/socialminer-sample-code 

Hope this answers your question. Please let me know if you need more info.

Thanks,

Nagendra U M