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Resolved! finesse window.open rewrites url

Hi Im having problems with finesse and opening a new window, currently finesse have gotten the idea to rewrite the url and prepends something like this https://devuccx01.poc9.testlab.local:8445/gadgets/'https://192.168.167.12:8443/tdc/skillmanager/lo...

Call ID Change Tracking for Merged Calls in Finesse

Hi,We have a softphone which uses the Finesse REST API for requests and listens on the XMPP port for events. I was wondering if there is a way of retrieving the previous call id for a transferred call and to know the point at which the two calls (co...

Resolved! what is setModel(boolean **) do

Hi All, what is the purpose of this mehtod, If I use inlineDtmf() in my custom element, should I call this method , which Boolean value I need to set here?.

Resolved! StartApplicationInterface Logging

Hello When implementing StartApplicationInterface is there a way to log to the activity log of the application from the method onStartApplication?Thank You for any advice, or examples you can share.

customize font size in the reports within cuic

Hello Cisco Folks,Is there a way at all to customize the font size in my reports in cuic? I am wondering if there is a way to tweak the font size of the report header and also the content of the report? I sometimes want some cells to be really big fo...

Resolved! Finesse passing on credentials?

Hi I am currently trying to pass on finesse credentials to an iframe, but are having little luck. Am I overseeing an option?I have an subsite that actually validates against the finesse api. And of course I cannot ask the user to first sign into fine...

KMS exceptions

Hi All,New to ContextService, and ran into an issue.I was able to register, and get the connection data, using the credentials provided to me.However when taking one of the samples and trying to run them, I encounter exceptions when the client is try...

ContextService - Cannot add a customer from spark website

Hi,I have registered Finesse and CVP OAMP but I cannot see them on the spark admin page, from the Cisco technical presentation I'm expecting to see something similar to the below ?Also I don't have any menu to add a customer from the spark admin page...

unable to access KMS in order to load SCR encryption keys.

Hi,I have built very basic application call studio and I have already registered the CVP OAMP with Context Service, anyone can help with that ?RegardsRemon R. gaber

Resolved! What is the difference between Fetch_audio_delay and Fetch_audio_minimum.

Can any one helps me to understand what are these two vxml properties can do? In what context we use these two properties?

Failed to get connectionData on registrationURL

Hi,I am currently try to renew the connectionData to re-register to validate a bug we are facing.However, when I went to the registrationURL and put in our account and pwd, we got redirected to an error page attached below rather than redirected to t...

CTIOS Silent Monitor (COM CIL) : ERROR Illegal packet type (0)

Hello, We use CTIOS 10.0 and we developed a CTI bar based on “CTI Toolkit AgentDesktop” sample (CTI Toolkit Combo Desktop.NET)We are now adding CTIOS Sielnt Monitor capabilities.CTIOS based Silent monitoring is supported with the COM CIL. It is no...

Get dialog state in event flow

Hi, allI am developing 3rd party app to work with cisco finesse through the gadget.Now I need to close the call with the correponding result. I want to check dialog state and update the call record in 3rd party.For the beginning I want to take 2 resu...

Dependency on Finessse for Agent login thru a third party Application

It seems that there is some dependency on Finesse, as we have to login to Finesse first and then our application. We would like to understand on the dependency portion and would like to have our application to work irrespective of Finesse. Our develo...

Resolved! bargein set to false and noinput timeout

We're using a form element to support an ASR interaction. In the element settings tab we set No Input Timeout to 10s. In the element settings tab under VoiceXML Property we set bargein to false. The audio is 9 seconds in length. What appears to...

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Forum Posts

Resolved! finesse window.open rewrites url

Call ID Change Tracking for Merged Calls in Finesse

Resolved! what is setModel(boolean **) do

Resolved! StartApplicationInterface Logging

customize font size in the reports within cuic

Resolved! Finesse passing on credentials?

KMS exceptions

ContextService - Cannot add a customer from spark website

unable to access KMS in order to load SCR encryption keys.

Resolved! What is the difference between Fetch_audio_delay and Fetch_audio_minimum.

Failed to get connectionData on registrationURL

CTIOS Silent Monitor (COM CIL) : ERROR Illegal packet type (0)

Get dialog state in event flow

Dependency on Finessse for Agent login thru a third party Application

Resolved! bargein set to false and noinput timeout

Event Notification Subscription

Unable to create diaglog group using API + UCCX

Reserved and Not Ready pop up gadget

Finesse Notification Service - web page refresh

Jabber Login Issue with "not-authorized"

Studio Callback sample error "no Gateway Address defined"

Finesse Dialog API - End Silent Monitoring as admin

ModulePrefs in gadget.xml - height is ignored in 12.6.2?

Get supervisor queues, but not from supervised team members

containerServices.showDialog button options question