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Hi,If an agent is on a call and the call data is updated by another agent then the CTI server will issue a CALL_DATA_ UPDATE_EVENT to everyone involved in that call.  Previously in CTIOS we would have have captured this event when it arrived at our a...

Hi all,I have a customer who blocks direct access between CVP Server and the internet/cloud based web services. And requires us to use HTTP proxy in order to access the cloud based web services. What is the best approach to achieve this?1. Setup the ...

Hi,One issue we're discussing with our application's implementation of Finesse is how to correlate requests with responses.  This is particularly important for handling error scenarios in our application. E.g. If we get a Finesse response API error w...

Dear Cisco Folks,I need help please on how I can generate a report in cuic (UCCE 9.1.1) that captures total inbound and outbound calls made by agent. We have another system that can capture this but it has limited presentation and columns so we wante...

Hello Community,I am trying to use Screen Pop Up gadget available at DevNet download section for PCCE 9.1.I used 3rdpartygadget user account and uploaded the gadget files to the Finesse server and restarted Tomcat Service.  I have also modified deskt...

Hi all,        I'm new to vfc . In my project I need to write a custom voice element which is supposed to prompt single audio file, I didn't need any noinput or nomatch events. I wrote the below code in addXmlBody(****) method,here vxml is VMain refe...

We have a requirement to restrict manual outbound call during non-business hoursNeed to verify  the time of call falls within 8 AM to 9 PM taking the time zone into account base don Are code of phone number.Is there any way we can achieve this throug...

I'm looking for a later example / sample to create a java class template to be invoked from an action element.  All I've been able to locate are samples from CVP 9.    I've tried these templates and have run into issues testing within CVP .(Debug)   ...

Hi,I have compile and run my import program in Lab mode.  It works.Now, I understand that if I want to test with CCX IPIVR and Finesse 11.0, I need to compile in prod.I havent found a way to "Register" in prod, apparently there is not difference at t...

Hi, when test the script via SIP Phone LinPhone only hear Sorry, We experience difficultiesI have a UCCE Packaged 10.5; I made a script with Call Studio very simple; only play Hello World with TTS in the Item 1 in Audio options.The validate and deplo...

Hi,I'm using the following code to retrieve customer (I have answered a customer with that first name) : // Lookup Customers on Key/Value Pairs of PII Fields        Map<String, String> customerLookup = new TreeMap<String, String>(){{            put("...