Socialminer with multiple UCCX clusters

[George Thomas]

Hi,

We have a customer who have multiple disparate UCCX clusters with agents on each of them. They would like to add the chat capability to all 3 of them.

1. Is it possible to have 1 Socialminer connect to three different CCX clusters?

2. If 1. is possible, is there logic built into Socialminer to check the agent states in 3 of the CCX clusters and send chat messages to the agent in any of the three clusters?

Issue I am trying to solve is, customer has one website but three different global UCCX clusters. Depending on time of day, agents on the clusters will be online/offline and we need to be able to route chat messages from their company website to agents.

Thanks,

George

[Geevarghese Cheria]

Hi George,

  One SocialMiner deployment can serve only one Unified CCX deployment (single node or High Availability deployment).

Reference - SocialMiner deployment model for Unified CCX web chat

Also request to refer (Using proxy) - SocialMiner Release 9.0(1) - DocWiki

Thanks and Regards,

Geevarghese