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Beginner

Supervisor Live data Issue

Hi All,

 

Supervisor is unable to see live data below error shows "live data is not available after repeated attempts" only one supervisor is getting this error


System version: 11.5.1.11001-34 (ES03-18)

2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: Supervisor Live data Issue

Hi,

Launch CUIC URL and then go to configurations – data sources – check Live Data Streaming – connected node  & standby node status  up / down .

 

if down try to telnet Primary & secondary  CUIC IP address to Live Data Port = 12005 & Websocket Port = 12008 .

 

if up – Add local host entry for  CUIC & finesse IP with fully qualified domain name and try.

 

try to open Firefox it will ask you to accept 4 times certificates.

 

If it’s all the desktops restart both the CUIC once.

 

Thanks &Regards,

S.Ram

Highlighted
Enthusiast

Re: Supervisor Live data Issue

Couple things to check-

 

  1. What browser (version) is that supervisor using?
  2. If that supervisor logs in to CUIC - can he run the Stock "Live Data" reports within CUIC
2 REPLIES 2

Re: Supervisor Live data Issue

Hi,

Launch CUIC URL and then go to configurations – data sources – check Live Data Streaming – connected node  & standby node status  up / down .

 

if down try to telnet Primary & secondary  CUIC IP address to Live Data Port = 12005 & Websocket Port = 12008 .

 

if up – Add local host entry for  CUIC & finesse IP with fully qualified domain name and try.

 

try to open Firefox it will ask you to accept 4 times certificates.

 

If it’s all the desktops restart both the CUIC once.

 

Thanks &Regards,

S.Ram

Highlighted
Enthusiast

Re: Supervisor Live data Issue

Couple things to check-

 

  1. What browser (version) is that supervisor using?
  2. If that supervisor logs in to CUIC - can he run the Stock "Live Data" reports within CUIC
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