Supervisor Live data Issue

[Muhammad Talha]

Hi All,

Supervisor is unable to see live data below error shows "live data is not available after repeated attempts" only one supervisor is getting this error


System version: 11.5.1.11001-34 (ES03-18)

[Ramamoorthy Shanmugam · Accepted solution]

Hi,

Launch CUIC URL and then go to configurations – data sources – check Live Data Streaming – connected node  & standby node status  up / down .

if down try to telnet Primary & secondary  CUIC IP address to Live Data Port = 12005 & Websocket Port = 12008 .

if up – Add local host entry for  CUIC & finesse IP with fully qualified domain name and try.

try to open Firefox it will ask you to accept 4 times certificates.

If it’s all the desktops restart both the CUIC once.

Thanks &Regards,

S.Ram

[Piyush Verma · Accepted solution]

Couple things to check-

1. What browser (version) is that supervisor using?
2. If that supervisor logs in to CUIC - can he run the Stock "Live Data" reports within CUIC