02-16-2017 07:27 AM
Hi,
I'm trying to get a demo working with the task routing API and the Task Management Gadget sample from Cisco DevNet: Task Routing
It seems the Task Management Gadget is having problems with the Finesse Media API on sign-in.
I see a 404 in the javascript console on my browser to https://<finesseHost>/finesse/api/User/700000011/Media?nocache=1487257966238 I'm thinking that is the TaskManagement gadget attempting to get the possible media domains for this user? If i try to follow this directly, i get the api error
I have a chat MRD setup in ICM with mrid 5001. If i try to sign-in the user via Media Sign-in REST API i get a method not supported error..
if i simply try to query the user state in that MRD via finesse/api/User/700000011/Media/5001 i get:
<ApiError>
<ErrorData>finesse.api.not_found</ErrorData>
MediaDomain Information Does Not Exists in Finesse for Id: 5001
</ErrorMessage>
</ApiError>
How can i troubleshoot the finesse MediaDomain information? I double-checked that the credentials to the enterprise config db are good. I've tried digging through all the finesse logging to try and find initialization of the domain config but i'm stuck.
If anyone has any advice or things to check, i would greatly appreciate it!
-Ryan
Solved! Go to Solution.
02-17-2017 11:16 AM
Hi,
Based off of the errors you are seeing, it seems to be a product issue where there is something wrong with your system. So, I would recommend you open a TAC case for this.
Thanx,
Denise
02-16-2017 11:45 AM
Hi Ryan,
The Task Routing API is only for Finesse/CCE versions 11.5. What version of Finesse/CCE do you have?
Thanx,
Denise
02-17-2017 08:42 AM
Hi Denise, thanks for taking the time get back to me. We are on 11.5 CCE and Finesse and latest Social Miner..
I did show status on finesse to verify:
02-17-2017 11:16 AM
Hi,
Based off of the errors you are seeing, it seems to be a product issue where there is something wrong with your system. So, I would recommend you open a TAC case for this.
Thanx,
Denise
01-16-2018 05:17 AM
Denise,
i know it's almost a year from the last reply but we are also facing the same issue.
do you have any update on this issue?
our deployment:
UCCE 11.5
Finesse 11.5
and we are getting the same error for CTI version :
waiting for your help/advice.
Argyris
01-16-2018 11:49 AM
Hi Argyris,
Unfortunately I was not updated on the root cause of the issue so I do not know what ended up being the issue. Maybe the original poster can give an update.
Thanx,
Denise
01-16-2018 11:55 AM
Hi Denise,
Thanks for the prompt reply. Do you know if we can address this issue to any "special" technical team?
We are ATP UCCE partners and for a previous issue we had,we ve been told that there is no official UCCE team.
Any ideas would be more than appreciated!
BR
Argyris
Sent from my smartphone
01-16-2018 02:23 PM
Hi,
I've reached out to my contacts and seeing if there is someone who can help.
Thanx,
Denise
01-17-2018 08:18 AM
Hi Argyris,
The team would need to get the desktop startup logs to debug the issue. I would recommend that you open a TAC case so that you can work with them directly.
Thanx,
Denise
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