08-16-2023 01:42 AM
Hi Team,
I have created Uccx script and getting the output correctly. I would like to know how to enable the text to speech in UCCX script. I am getting output value in text that I need to covert to speech. Kindly suggest.
Regards,
Jijesh
08-16-2023 02:09 AM - edited 08-16-2023 02:09 AM
CCX does not have a built-in ASR or TTS engine; you must add a supported product and integrate via MRCP.
08-16-2023 03:19 AM
can we use below option to achieve this.
Below string I used to get output whatever output getting . we just play the message.
08-16-2023 04:58 AM
Like @Jonathan Schulenberg said to get true TTS you’ll need a supported vendor. There are two other options depending on your use case. You can create a prompt similar to what you’re doing and concaténate system prompts for very simple TTS like numbers. The other option would be to use something like Google TTS to create prompts on the fly for you. This is much more involved as you need to send the request to the cloud and then wait for it to be processed, you then download it, and save it, then play it to your caller. It’s been years since I’ve done that but it does work and it’s possible within UCCX.
david
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