Re: UCCE 12.5 integration with UniMRCP

maburshaid1 · ‎08-25-2022

Hello ,

we are integrating with UniMRCP connector , we are able to do the integration and ASR is working fine , however we are using FORM element , the voice/audio is working fine but the DTMF is not working , in VVB logs we can see the DTMF digits pressed but those digits are not being sent to UniMRCP server.

we are using Voice Grammar : builtin:speech/transcribe , and DTMF grammar : builtin:dtmf/digits

please advise what grammar or other options we need to change to be able to send both voice and DTMF to UniMRCP server ?

bill.king1 · ‎08-25-2022

What version of Call Studio and CVP are you using?
Also, if you change this just to use DTMF as a test, does it work?
Next, what VoiceVXML gateway do you have set on the properties page in Studio?

maburshaid1 · ‎09-04-2022

we are using call studio and CVP v12.5 , and changing to DTMF only did not work , and we are using VoiceXML with Speech , but we tried different ones with no luck.

phani venigalla · ‎10-17-2022

Hi ,

Do we have any framework code from Cisco on UniMRCP and CVP integration 12.6?

Thanks,

Phani.

phani venigalla · ‎10-25-2022

Hi,

Could someone send all ports used in UniMRCP server/client and CVP Integration ports?

Thanks,

Phani.

Ankush Jaggi · ‎10-27-2022

UniMRCP is not officially supported deployment with CVP/VVB. That said, appears, the requirement is to integrate with a TP IVR and pass-through DTMF tones. This is not a default/native behavior for VVB. So, whether DTMF will be consumed by VVB or will be passed as a string will depend upon the form element in use. Default form element doesnt pass DTMF tones.

phani venigalla · ‎10-27-2022

Hi Ankush,

This may be issue with DTMF digits , voice should be working with Transcribe in the form element. I have some google groups discussing about the solutions , however i could not find official samples or documents from Cisco.

What is the solution to connect Amazon LEX/Poly from Cisco CVP/VVB? some one from Cisco in this dev thread mentioned UNIMRCP and google but we are interested in seeking UNIMRCP implementaton.

Thanks,
phani.