Hello Guys, We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy and to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, Wilson Santana
Hello Guys, We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy and to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, Wilson Santana
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I am building an app that integrates with Finesse using the API. I need to retrieve a list of all configured queues in the system on startup. How can I do this? At the moment I only seem to be able to:A) Retrieve a specific queue based on its IDORB) ...
Hi,I've customized a report for client in CUIC v12.0.Report details as below:- Report definition: Query (SQL Query)- Data source: custom database I have encountered an issue that the records are not all shown in CUIC.Example: running the same query d...
I am able to get a list of a specific or all PQ, but I get an error when I am trying to POST/Create a new PQ. https://<server>/unifiedconfig/config/precisionqueue/<id> postman is giving me an error: 505 what am I missing?
Hello there, We have a custom desktop application integrated with finesse (PCCE 12.5), we are facing an issue on call drop randomly, sometimes there is no issue and it worked fine, the agent is in an active call (TALKING state), and sometimes when he...
Guys, we are facing issue in VXML table , During internal transfer applicatiom from the CVP itself , for Example , application 1 and application 2 . we are calling the application 1 and that will connect to application 2(internal transfer) , in the ...
We have approximately 2-3 thousand users of Finesse through Google Chrome. The issue they experience is that around every 30 minutes, the user is put into 'Connection Failure' where they will be dropped out of the Agent queue. Not only do they need t...
I am receiving the following error message on my Reject/Abort report within CUIC. I am having trouble finding where the error is coming from.Error:1; columnNumber:5945; The content of the elements must consist of well-formed character data or markup...
Hi, We are getting 403 error code when trying to get phone book list from secondary finesse server. What could be the reason? Generally 403 error returns by the configuration APIs. Thanks & Regards,Umesh
How many agents are in one team?? Is there any limit
Hang up call during fetchaudio play in CVP, no event occurs.How can I get hangup event?
Hello, Can anyone confirm that CVP custom elements would support a custom REST element that concurrently plays an audio prompt to the caller at the same time that it is excuting the REST API Lookup? I did not see where the built-in REST element had t...
Hi Community users, Recently upgraded finesse from 11.6 to 12.6 and then facing issue with a custom gadget, this gadget is hosted on a IIS webserver and have a "gadgets.io.makeRequest(url, response, params)" method written inside to send some call in...
Hello,I was trying to transfer an outbound call to another agent. Let's say agent 1082 to 1080 and the dialledNumber is 91A (A represents a 10-digit number). However, in our code (which used to be working) as well as Postman it dot not work. This is ...
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