I just need your help to check if we can enable ANI based Routing on the UCCE based on the scenario below. Declare certain station numbers in the system example 10000,10001,10003 and when they dial the Call Center Main Line, Example 55555, their calls will be routed first to the Agents instead of other Stations calling the same number example - 10004 calls 55555.
Will be grateful if you can let me know what licence would be required to implement the same.
Yes, you can implement ANI based routing in UCCE. Generally you have 2 options:
At the end you can also consider changing the priority as suggested by @Konstantin Vaksin