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Hi we have ucce 11.0 with cvp. A caller is answered and then agent wishes to transfer directly to another user not in ucce, just cucm. I was was just going to create a dnp pointing to CCM but I also see people talking about agent transfer script. Wha...

Hi All, One of customer has requested series of details with respect to CUIC reporting. Version: PCCE-10.5Follows a comprehensive model Questions:1)  Call comes in  > Goes into Queue > Agent 1 of Skill group 1 answers the call and  Transfers to Skill...

Hi I recently noticed that Finesse uses almost all of it's allocated memory. Is it a normal behavior, and if so, what's stored there? Product Ver : 11.6.1.10000-30Unified OS Version : 6.0.0.0-2VOS Version : CCM_FREEZE_11_5_1_13900_20_CCTUptime:08:58:...

Hi All, we are using O365 for emails.UCCX version 11.6.1 with inbuilt-CUICIs it possible to send UCCX/CUIC historical reports using O365 instead of SMTP based on-prem exchange server?

we had some issues a few weeks back and in resolving them the CCX Notification service was restarted.I've since noticed that the reports produced in CCX are blank for periods after was restarted. Everything prior to the restart is there.Would anyone ...

I have a script, where script places a call to agent, it plays prompt (wishper)  and then makes another call to same agent to connect the caller. In this setup, when agent does not answer the call, his state is stuck in RESERVED state and caller is m...

Hello,  I'm trying to find out in simple terms what the capacity is on peripheral gateways for devices (hardware phones / CTI route points) which have been added to the JTAPI application user in CUCM and are monitored / controlled by a peripheral gat...

We are experiencing an error on Finesse when we enter any extension on the keypad to do a call transfer "Error : Cannot perform operation. Error Code: CTI-3"   Thanks  Prash  

What is 'Return' under completed tasks?  from cisco definition is:The number of tasks of the call type that ICM software routed to Return nodes in the interval.This is a calculated field, derived from:Call_Type_Interval.ReturnBusy +Call_Type_Interval...

New UCCX 12.5.1 system.  After bringing up Pub/Sub, I have rebooted both, and gone into the CCX Servicability to set the Primary / Failover collector in the AMC Service configuration. I set it, and hit save....the page just comes back and says ready,...

We are preparing to upgrade UCCX to 12.0 in the near future.  In reviewing the compatibility matrix (link below), the Client Operating System doesn't have a column for Windows 7.  Most of our clients are still on Windows 7 machines and it may be a wh...

Hello, has anyone tested Finesse 12.5 on Windows 7 (IE11 or Firefox) and is it working please (even if it not maintained I Know) ?Thank you for your help !

Hello,I want to do is to capture the ivr step values in UCCX 12.x which caller has selected OR i can say is i want to know which DTMF buttons pressed by caller. Overall is to analyse caller journey on IVR at end of the day / week / month. Suppose i h...