06-02-2014 05:14 AM - edited 03-14-2019 01:29 PM
I have this issue pop up every once in while when my helpdesk people will create a UDP and add an agent's extension to the profile. I will remove the extension but when attempting to log in via CAD it reports that the extension is a shared line. Anyone know what I have to do to get this to go away?
Thanks in advance
Solved! Go to Solution.
06-03-2014 10:42 AM
If you run a Route Plan Report in CUCM for that specific extension, does it show more than one device?
06-03-2014 10:42 AM
If you run a Route Plan Report in CUCM for that specific extension, does it show more than one device?
06-03-2014 11:14 AM
Probably assigned IPT and CTI. We had a huge problem with that this past winter.
06-03-2014 11:45 AM
No sir, this was not the case. All extensions are on only one device.
06-03-2014 11:44 AM
I have run the report. To clarify, these extension were once shared (UDP, CIPC...) but I've removed all of those associations to no avail.
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