UCCE CAD reporting an agent extension is a shared line when it is not

[bruce.finney]

I have this issue pop up every once in while when my helpdesk people will create a UDP and add an agent's extension to the profile.  I will remove the extension but when attempting to log in via CAD it reports that the extension is a shared line.  Anyone know what I have to do to get this to go away?

Thanks in advance

[tonyperla · Accepted solution]

If you run a Route Plan Report in CUCM for that specific extension, does it show more than one device?

[rossporubski]

Probably assigned IPT and CTI. We had a huge problem with that this past winter. 

[bruce.finney]

No sir, this was not the case.  All extensions are on only one device. 

[bruce.finney]

I have run the report.  To clarify, these extension were once shared (UDP, CIPC...) but I've removed all of those associations to no avail.