cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
601
Views
0
Helpful
4
Replies

UCCE CAD reporting an agent extension is a shared line when it is not

bruce.finney
Level 1
Level 1

I have this issue pop up every once in while when my helpdesk people will create a UDP and add an agent's extension to the profile.  I will remove the extension but when attempting to log in via CAD it reports that the extension is a shared line.  Anyone know what I have to do to get this to go away?

 

Thanks in advance

1 Accepted Solution

Accepted Solutions

tonyperla
Spotlight
Spotlight

If you run a Route Plan Report in CUCM for that specific extension, does it show more than one device?

Please rate helpful posts
Thanks,
Tony

View solution in original post

4 Replies 4

tonyperla
Spotlight
Spotlight

If you run a Route Plan Report in CUCM for that specific extension, does it show more than one device?

Please rate helpful posts
Thanks,
Tony

Probably assigned IPT and CTI. We had a huge problem with that this past winter. 

No sir, this was not the case.  All extensions are on only one device. 

I have run the report.  To clarify, these extension were once shared (UDP, CIPC...) but I've removed all of those associations to no avail. 

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: