06-17-2014 01:20 PM - edited 03-14-2019 01:32 PM
06-19-2014 06:59 AM
You will need a recording solution, solutions to consider:
Cisco MediaSense
Verint
Nice
Calabrio
CallCopy
etc.
Chris
05-22-2015 10:31 AM
Chris:
What call recording software have you had the best success with in integrating w/ UCCE?
I will say that I have had terrible success w/ NICE, so I'm looking for an alternative.
Sincerely,
Ryan
05-22-2015 12:04 PM
Calabrio and CallCopy.
06-20-2014 08:01 AM
With a little bit of know how you could probably write this yourself using MediaSense. Otherwise the vendors that Chris mentioned should be able to do this for you.
david
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