UCCX 10.5 - License consumption about Agent

[wilsonsant]

Hi,

My Customer have a solution  with UCCX 10.5 and license to 400 Agents. My question is: If I use 50 CTI ports in CUCM to attend IVR, are will there decrease license about Agent of UCCX?

Thanks,

Wilson

[Arundeep Nagaraj · Accepted solution]

Hi Wilson,

The Agent licenses depend on the number of Seat Licenses you have on the system. For example, if there are 25 seats, then 25 agents can login simultaneously.

These do not depend on the Port licenses.

Other components which utilize seat licenses:

Agent

Supervisor

Recording

Regards,

Arundeep

[Arundeep Nagaraj · Accepted solution]

Alternately, you could use the command "show uccx cad license usage" to determine the existing licenses and the number of used licenses for agents.

Regards,

Arundeep

[djlundberg]

Another option to view this historically is the CUIC "License Utilization Hourly Report" which will show you seats as well as IVR ports in use.

DJ

[wilsonsant]

Hi djlundberg,

Thanks for your recommendation

Wilson