UCCX 10.5 - Wrong timezone in CUIC

[Ayaz Khan]

Hello,

We have a user when they run reports in CUIC the timezone being used is AKDT (Alaskin timezone), we are in Atlantic Timezone.  This working for all other users.

I anyone has encountered this issue or knows how to fix it please let me know.  Attached is a snapshot of the issue.

Thanks,

AK

[Deepak Rawat · Accepted solution]

Hi AK,

For this problem, please ensure that Timezone is set to GMT under Data Sources >> UCCX. As far as the Time Zone under Security >> User List >> User Name is concerned, that should be set to blank in order to pick the time set at the server level. - See more at: https://supportforums.cisco.com/discussion/12515006/login-cuic#sthash.JMREmyXS.dpuf

Regards

Deepak

[Ayaz Khan]

Thanks Deepak,  That did the trick.  Wondering if this is bug?

[dsobrinho]

Thanks @Deepak Rawat 

I have same problem and your post fixed it.

[Anthony Holloway]

Which part? The data source GMT part, or the user blank TZ setting? Or were both steps needed?