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UCCX 10.5 - Wrong timezone in CUIC

Ayaz Khan
Level 1
Level 1

Hello,

 

We have a user when they run reports in CUIC the timezone being used is AKDT (Alaskin timezone), we are in Atlantic Timezone.  This working for all other users.

 

I anyone has encountered this issue or knows how to fix it please let me know.  Attached is a snapshot of the issue.

 

Thanks,

 

AK

1 Accepted Solution

Accepted Solutions

Deepak Rawat
Cisco Employee
Cisco Employee

Hi AK,

 

For this problem, please ensure that Timezone is set to GMT under Data Sources >> UCCX. As far as the Time Zone under Security >> User List >> User Name is concerned, that should be set to blank in order to pick the time set at the server level. - See more at: https://supportforums.cisco.com/discussion/12515006/login-cuic#sthash.JMREmyXS.dpuf

 

Regards

Deepak

 
 

View solution in original post

4 Replies 4

Deepak Rawat
Cisco Employee
Cisco Employee

Hi AK,

 

For this problem, please ensure that Timezone is set to GMT under Data Sources >> UCCX. As far as the Time Zone under Security >> User List >> User Name is concerned, that should be set to blank in order to pick the time set at the server level. - See more at: https://supportforums.cisco.com/discussion/12515006/login-cuic#sthash.JMREmyXS.dpuf

 

Regards

Deepak

 
 

Thanks Deepak,  That did the trick.  Wondering if this is bug?

Thanks @Deepak Rawat 

 

I have same problem and your post fixed it.

Daniel Sobrinho

Which part? The data source GMT part, or the user blank TZ setting? Or were both steps needed?
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