UCCX 12.5 license

[Phil Bradley]

Hello. I am upgrading my UCCX environment from 10.5 to 12.5 and had a question about licensing. I currently have 10 Standard seats, 25 UCCX recording seats, and 100 total IVR ports. Did Cisco do away with the Standard seat in 12.5?

[Anthony Holloway · Accepted solution]

According to the 12.5 data sheet, it looks like Standard does in fact go away....sort of...unless you have Flex licenses, in which case Enhanced goes away:
https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/datasheet-c78-743226.html#Licensingandordering

I'm not too sure on Flex, it's new, and I don't do sales....anyway....

In the Ordering Guides (linked in the data sheet), it says that new CCX Standard licenses are end of sale:
https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/ccbuorderingguide.pdf

And sure enough, there was an End of Sale announcement for CCX Standard licenses several years ago:
https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html

In which case, Cisco stated in that announcement, the following:
"There is no replacement available for the Cisco Unified Contact Center Express Standard licenses..."
AND
"Customers on Standard licenses are encouraged to migrate to Enhanced or Premium licenses."

I actually didn't know any of this, just looked it up to help you. I mostly missed this because I have never worked on a UCCX Standard deployment ever. Most of them are Enhanced, a few these days are Premium.

Anyway, there you go. Standard appears to be dead unless you buy a Flex agreement.

[Chris Deren]

Great response by Anthony as always.  In addition when you go to CCX 12.5 you are prompted if you are going to use Classic or Smart Licensing, first of all if you have QM you need to stay on classic as there is no smart licensing for QM and never will be.  For the classic selection it gives you options for Enhanced or Premium, so unless you upgrade your licenses an upgrade may not be an option for you.

[Anthony Holloway]

Oh man, I didn't know the part about classic making you choose between ENH and PRE. That's good to know. My only 12.5 upgrade has been to Smart Licensing, so I missed that too.

[Phil Bradley]

Good info! So it sounds like I will need to stay with classic for the recording option and I will need to get enhanced licenses to move to 12.5. I really don't see a good option because if I stay on v11 then this will eventually go end of life and I will have to deal with it at some point. I will check on the upgrades licenses from standard to enhanced.

[Phil Bradley]

Anthony, do you know if the IPCC phone client is still supported in v12 of UCCX? I currently only use the phone as an agent and not the CAD system.

I would like to see if I can use Jabber and the Finesse client together for remote teleworkers.

[Andreas Schuessler]

Hello Phil,

IPCC Phone Agent has been replaced with Finesse IP Phone Agent (FIPPA) with the move to Finesse on UCCX v11.

So basically you only need to migrate the Service URL on the phones to FIPPA.

The migration should not be an issue in that case.

Jabber for Windows is a supported client option for UCCX and I have installed that for customers already.

Just the usual restrictions for one phone per UCCX extension persists, so as long as you switch from deskphone to softphone only everything wil be fine.

Best regards,

Andreas

[Ali TOUIL]

Hi Anthony, Chris,

I want to know for a new UCCX 12.5 deployment, from where  can we order the  Cisco Compliance Recording (CR), Advanced Quality Manager (AQM)  licenses ?

As we do not find the SKU related to this licenses.also can we combine the deployment CR and AQM   on the same server as for those used for Unified CCX inbound voice any other Unified CCX options ?

Best regards,

[Ali TOUIL]

Hi Anthony, Chris,

I want to know for a new UCCX 12.5 deployment, from where  can we order the  Cisco Compliance Recording (CR), Advanced Quality Manager (AQM)  licenses ?

As we do not find the SKU related to this licenses.also can we combine the deployment CR and AQM   on the same server as for those used for Unified CCX inbound voice any other Unified CCX options ?

Best regards,

[steeda]

Great reply but now I am lost. I have the following:

On-Premises UCCX Standard Agent License v12.0

SKU: A-FLEX-PJXS-AG

QTY 35

The UCCX is v10.5 at this time and I intended on upgrading to 12.5. Are you saying you cannot use these 12.0 Standard seats with it? Would I choose Smart since Classic only has Enhanced and Premium?

[Manuel Mora Jimenez]

Hi Anthony

I need migrate CCX 11.x Enhanced to FLEX license, but in flex only have standard and premium.

which one does it correspond to?

regards

MM