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UCCX 8.5 STD to ENH

pciborowski
Level 1
Level 1

Hello,

I install UCCX 8.0.2 ENH, but unfortunately I installed 8.5 upgrade in STD version (and PAK / licenses too).

Of course I need ENH version.

I oredered :

CCX ENH 8.0 to 8.5 ENH EUCSS Major Upgrade

And my question,

How the upgrade procedure should looks like?

Is the change of license should do the trick?

Maybe I should upgrade from DVD? Is it possible to upgrade from 8.5 STD to 8.5 ENH?

P.S. I can't do switche version to 8.0 ENH becouse I done upgrade from 8.0ENH to 8.5 STD during installation.

Best Regards.

Przemek.

1 Accepted Solution

Accepted Solutions

Anthony Holloway
Cisco Employee
Cisco Employee

The STD, ENH, and PRE are not software options, that you can upgrade, downgrade, or even switch versions to get.  They are simply features, which are unlocked by your licensing.  Just get the new ENH PAK, register it on www.cisco.com/go/license, and then upload it to you UCCX server.  you will see a warning stating that the license will now take you from STD to ENH, and you may need to restart the Engine to take affect.

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