Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

Cisco Finesse

Hello, Let me know if we buy new UCCX then we will get Finesse Server facility with in UCCX bundled with BE6000 or we have to propose separate server also let me know is Premium licenses required for each IVR port or Port license in enough? Anand

IVR or CVP, Script Editor or Call Studio

Hi I`m looking to start UCCE work after working on UCCX and would like to understand the following terms IVR or CVP - what is the difference what are the major differences ? writing script - Script Editor or Call Studio and when do you use one over...

iptuser55 by Frequent Contributor
  • 1 replies
  • 0 Helpful votes

Finesse 10.5

Running Finesse 10.5. Using IE 10 and have accepted certs. Seem  to be having issues putting agents in Not Ready. it will not allow the agents to place themselves in Not Ready. Anyone have issues with this? Thanks, Paul.

pvarenholt by Contributor
  • 4 replies
  • 0 Helpful votes

Agent Total Calls - cuic report

Dear Cisco Folks, I need your advice please on generating a report in cuic 9.1.1 that will capture all calls made or received by an agent. We have a CDR reporting  system where we normally run this report but we have a requirement to few columns in ...

jmercado08 by Beginner
  • 5 replies
  • 0 Helpful votes

Cisco Chat Solution

Hi All, Please can you suggest what kind of web chat solution is possible in Cisco environment. We have uccx 10.6 (enhanced), cucm 10.5 and use jabber for internal network only. We want a chat solution which can be embedded in our website and externa...