Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi all, I run into a error message on all agent desktop applications(CAD) : The home page is not configured in Desktop Administrator Any thought/advice to resolve it? much appreciated. UCCX 8.6 CAD 8.5 Master001
Hi, Do you have any information or reference to documentation, where describe redundant configuration Voice Gateways and connection to corporate network for Packaged CCE 11.0? I find only example configuration switch for UCS - C series but I can't fi...
Hello, Let me know the following thing regarding UCCX/UCCE What advantage does cisco 3900 series serves in a CC environment over Cisco 2900?
Hello, Let me know if we buy new UCCX then we will get Finesse Server facility with in UCCX bundled with BE6000 or we have to propose separate server also let me know is Premium licenses required for each IVR port or Port license in enough? Anand
I need to record new prompts for UCCX using the G729 codec - I have a professional hired to do the recordings. I have searched Cisco's site, emailed apps-support@cisco.com for an available whitepaper, and done a general internet search - all to no a...
Hi I`m looking to start UCCE work after working on UCCX and would like to understand the following terms IVR or CVP - what is the difference what are the major differences ? writing script - Script Editor or Call Studio and when do you use one over...
Hello,After changing the GateWay configuration on the Pre-Production environment We have some issue for transferring the call to the external phone number by CVP:We have 2 GateWay ( one is connected to T2, another one only VXML), there is a Call Stud...
Running Finesse 10.5. Using IE 10 and have accepted certs. Seem to be having issues putting agents in Not Ready. it will not allow the agents to place themselves in Not Ready. Anyone have issues with this? Thanks, Paul.
Hello, I have an agent who's CAD will stop working and close at minimum twice a day. She stated a call will come in and she'll answer. Her CAD will gray out, freeze and a message will popup, (below screenshot). She won't lose the call but when she c...
Dear Cisco Folks, I need your advice please on generating a report in cuic 9.1.1 that will capture all calls made or received by an agent. We have a CDR reporting system where we normally run this report but we have a requirement to few columns in ...
Does somebody know the available API to the contact center entreprise (in release 10 and above) ? I have seen that there are specific API for the Cisco E-mail Interaction Manager (EIM) and Web Interaction Manager called "Media Routing Interface" and ...
Hi all, Is it possible to configure EIM to send out blast email campaign based on pre-defined list? Thanks! -JT-
Hi All, Please can you suggest what kind of web chat solution is possible in Cisco environment. We have uccx 10.6 (enhanced), cucm 10.5 and use jabber for internal network only. We want a chat solution which can be embedded in our website and externa...
Does Cisco Support IGEL Universal Desktop models with the Linux based operating system. Much like the recent announcement on Windows support Cisco of VXME
CCX version 11 Is it compatible with CUCM 9.X? or Is it need a upgrade?. thank you
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