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Enthusiast

UCCX 9: Report & track changes in agent skills

Hi all,

Appreciate your advice if the following is possible within UCCX reporting v9

a) From 9am-12pm, Agent A is assigned with Skill A, B

b) From 1pm-6pm, Agent A is assigned with SKill C, D

Does UCCX db stores these changes (the new skills & time it was changed)?

Thanks!

-JT-

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Participant

The RTMT logs would record the change when the agent is re-skilled.  But I don't think there's a "report" for it. 

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