UCCX(9.x) Compatibility Matrix for IE

[joe.conger]

The UCCX compatibility matrix indicates that the most current TAC supported browser is IE 8.  Has anyone run into issues using IE 9 with the CAD client using the integrated browser window.  When will IE 9 be supported?  UCCX 9.1...UCCX 10.x.

Thanks Joe

[thomascollins · Accepted solution]

I've used IE 9 with CAD 8.5 and 9.0 fairly extensively without any issues.  However I can't comment on when it might be supported.

[Leo Salcie Tejeda]

Hi Joe,

Right now, it 's not supported but it doesn't mean won't work.

Link:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Cisco Works Crystal Reports

AppAdmin, AppSupervisor, AppUser

Client MRCP Speech Server

Campus Manager 4.0 (EOS)

CiscoWorks Resource Manager Essentials

4.0

CiscoWorks IPCOM 1.0

CiscoWorks CUOM 2.0

Developer Edition 11.0 and

11.5

Professional Edition 11.0 and

11.5

Internet Explorer 7.x19, 29 and 8.x

Firefox 3.5 and 3.6

[Anthony Holloway · Accepted solution]

"The CAD integrated browser is implemented using the Microsoft WebBrowser control (Shdocvw.dll)..."

Source: CAD Install Guide, Page 23

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/cad85ccxig-cm.pdf

What does that mean?  That CAD does not use the iexplore.exe file, and therefore is not bound to the same version as what the user is using.

For example, on my machine, I am running WinXP SP3 and IE 8.  However, my Shdocvw.dll is version 6.0.2900.xxxx, which according to this MS document: http://support.microsoft.com/kb/969393 , shows us that is equivelent to IE 6.

What does this mean to us?  Well, the supported version of IE is specific to the headings in the compatibility document.  E.g., Agent E-Mail, AppAdmin, and CAD-BE.  It's not referring to the integrated browser within CAD.

And since the OP's question is with CAD integrated browser, this becomes a non-issue.

However, if you're using CAD-BE or AppAdmin from IE 10, then we're talking unsupported versions.  And if it were me, I would stick strictly to the browser version support for CAD-BE, but possibly bend the rules a bit with the AppAdmin one.  Actually I use FF v19 which is not supported, and it works fine.

I hope that helps.

Anthony Holloway

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