ā05-13-2015 05:12 AM - edited ā03-14-2019 02:46 PM
Colleagues, good day!
Where I could be see in the CUIC of Cisco UCCX 9.0 a report, which shows that the operator first hung up the phone without waiting for client to do so?
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ā05-13-2015 05:36 AM
Unfortunately, there's no report in CCX that'll show you which side ended the call. You'll need to look at Call Detail Records (CDRs) on CUCM.
https://supportforums.cisco.com/discussion/11290091/historical-reports-caller-hang-agent-hang
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/trouble/8_6_1/trbl861/tbdevice.html#wp1021136
ā05-13-2015 05:36 AM
Unfortunately, there's no report in CCX that'll show you which side ended the call. You'll need to look at Call Detail Records (CDRs) on CUCM.
https://supportforums.cisco.com/discussion/11290091/historical-reports-caller-hang-agent-hang
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/trouble/8_6_1/trbl861/tbdevice.html#wp1021136
ā08-23-2023 12:45 AM
If you used UCCE you can do it
ā08-23-2023 12:53 AM
SELECT
call.startdatetime,
call.ani,
call.callguid,
callevent.transferlabel,
callevent.eventtypeid,
case
when callevent.causeid = 13 then 'Agent Released'
when callevent.causeid = 1 then 'Customer Released'
else 'Other' end as CauseIdLabel,
callevent.causeid
FROM call, callevent
WHERE call.callguid=callevent.callguid
AND (callevent.eventtypeid = 6 AND callevent.causeid IN (1, 13))
AND callevent.transferlabel < 5000
SELECT
call.startdatetime,
call.ani,
call.callguid,
callevent.transferlabel,
callevent.eventtypeid,
case
when callevent.causeid = 13 then 'Agent Released'
when callevent.causeid = 1 then 'Customer Released'
else 'Other' end as CauseIdLabel,
callevent.causeid
FROM call, callevent
WHERE call.callguid=callevent.callguid
AND (callevent.eventtypeid = 6 AND callevent.causeid IN (1, 13))
AND callevent.transferlabel < 5000
and callevent.transferlabel between (3501) and (3599) <<<< Agent extensions range
and call.ani not like 'NA%'
and call.ani not like 'NA%'
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