I am new to scripting and I created a scrpt for a group, everything is working fine but when the call comes to queue and the agent deosn't pick the call, the
caller hear "
I have attached the script, any help is appreciated.
Thanks in advance.
I have the same problem but when iam dailing from mobile to uccx .. but when from extention to uccx it works ? So wut maybe the problem from ?
example : when iam dailing from mobile the the welcome massage up .. when I pressed 1 .. said : iam sorry Currently experiencing System Problems ?
i see logs from RTMT but i dont know exactly what to look for, i get from engine these logs:
i call to triggers 990-993, and no one is running fine, in someone play user prompts and after ir system promtp "in this moment we are currently...." in other trigger directly play system prompts.
I have checked scripts and all are fine because this is a copy from a customer and there with a CIPC calling to 990 play prompts and redirect to agents in a contact center.
So the problem must to be in configuration from my uccx9, partition and CSS are fine, all in internal and CSS_L1
So, what i must to look for in the logs and in wich one?