UCCX .. I'm sorry, we are currently experiencing system problems error

[ulambaday]

Hi All,

I am new to scripting and I created a scrpt for a group, everything is working fine but when the call comes to queue and the agent deosn't pick the call, the

caller hear "

I'm sorry, we are currently experiencing system problems and are unable to process your call. Please try again later

I have attached the script, any help is appreciated.

Thanks in advance.

[ulambaday]

I figured out the error and was able to fix this issue.. Thanks!!!

[Chris Deren]

Great, for future reference to others MIVR longs are useful in this case as well as Reactive script debug.

Chris

[ulambaday]

Thanks Chris.  I did the reactive debug but my error was at the trigger(partitions and CSS)

[Abood]

I have the same problem but when iam dailing from mobile to uccx .. but when from extention to uccx it works ? So wut maybe the problem from ?

example : when iam dailing from mobile the the welcome massage up .. when I pressed 1 .. said : iam sorry Currently experiencing System Problems ?

[nirmalissac]

Please share the details of the fix. It will be helpful for beginners like me.

[ulambaday]

Sure Nirmal

1. Make sure you have assigned right partitions and CSS in the trigger

2. As Chris suggested, do the reactive debug to trobleshoot the issue.

[nirmalissac]

Thanks Ulambaday

[ivan aguilar]

Hi

I have the same problem, but I have already checked partition and CSS, and are all the same but still fails, could be another thing?

thanks

[Chris Deren]

What do you get whe you do reactive debug? Have you pulled the MIVR logs?

Chris

[ivan aguilar]

Hi chris

i see logs from RTMT but i dont know exactly what to look for, i get from engine these logs:

stdout.log

RmCmMonitor.log

stderr.log

Cisco001MIVR073.log

OutoboundMonitor.log

GC.log

i call to triggers 990-993, and no one is running fine, in someone play user prompts and after ir system promtp "in this moment we are currently...." in other trigger directly play system prompts.

I have checked scripts and all are fine because this is a copy from a customer and there with a CIPC calling to 990 play prompts and redirect to agents in a contact center.

So the problem must to be in configuration from my uccx9, partition and CSS are fine, all in internal and CSS_L1

So, what i must to look for in the logs and in wich one?

thanks!

[ivan aguilar]

Antoher question,

Is compatible a script from version 5.0(2)SR02 in a UCCX9 ?

I took that script and put in a uccx9 with the same configuration o prompts, scripts, DN, etc.

regards!

[ivan aguilar]

This is my script and the error i receive

when i debug receive this

can anybody help me? What i dont understand is why is running fine the same script in the customer and in my mock-up not.

Regards!

[Chris Deren]

Did you call into the script or just hit debug?

Is this being invoked as sub-flow or directly as a script?

Chris

[ivan aguilar]

Hi Chris

The problem is into the script, this script comes from former version and in this new version 9 are incompatible by a BBDD issue.

I need to reconfigure the script for version 9.

Thanks.